Post-Completion Customer Experience Manager — Bonus Eligible

Miller Homes Limited; Cambridgeshire and Peterborough; Remote; GBP 40,000 - 50,000; Full time

Benefits offered by this job

26 days annual leave + public holidays

10% bonus

£5,000 car allowance or Company car

Job summary

Miller Homes Limited is recruiting a Customer Support Manager for the South Midlands region, ideally based around the Bedfordshire area, to manage the customer experience post completion and oversee inspection work to ensure quality across Miller Homes sites.

You will own the post-completion journey, apply the New Homes Quality Code and NHBC guidelines, communicate clearly with customers and contractors, and drive timely remedial actions to maintain high customer satisfaction.

Qualifications

• Understanding of the New Homes Quality Code
• General knowledge of NHBC Technical Requirements/Guidelines
• Natural and engaging communication style with customers and contractors
• Ability to deal with difficult customers calmly and professionally

Responsibilities

• Own the customer journey post completion, delivering a world class customer experience.
• Utilise pre-completion checklist to ensure homes meet Miller Homes quality standards.
• Communicate with customers after move-in to ensure concerns are addressed.
• Conduct fair analysis of defects and ensure timely remediation per SLAs.

Skills

Customer communication

NHBC Guidelines

New Homes Quality Code

Calm under pressure

Job description

Miller Homes Limited is recruiting a Customer Support Manager for the South Midlands region, ideally based around the Bedfordshire area, to manage the customer experience post completion and oversee inspection work to ensure quality across Miller Homes sites.

You will own the post-completion journey, apply the New Homes Quality Code and NHBC guidelines, communicate clearly with customers and contractors, and drive timely remedial actions to maintain high customer satisfaction.