Customer Care Manager – New Homes Quality & Compliance

Caralex Recruitment Limited; Reading; On-site; GBP 40,000 - 56,000; Full time

Job summary

Caralex Recruitment Limited is recruiting on behalf of a Berkshire-based housebuilder to appoint a Customer Service Manager for new homes construction. You will raise issues, implement improvements, and develop policies to enhance the finished homes and the customer journey, reducing defects for new owners.

The ideal candidate will have a background in trade or site management and experience in NHBC/HBF environments, quality control or housing associations, with willingness to travel between

Qualifications

• Trade or Site Management background required.
• NHBC Inspector or similar experience advantageous.
• Experience in customer care within housebuilding, housing associations or contractors.

Responsibilities

• Implement improvements, policies and procedures to improve the quality of finished homes and the customer journey.
• Travel between projects and head office as needed.

Skills

Trade background

Site management

NHBC Inspector

Customer care

Job description

Caralex Recruitment Limited is recruiting on behalf of a Berkshire-based housebuilder to appoint a Customer Service Manager for new homes construction. You will raise issues, implement improvements, and develop policies to enhance the finished homes and the customer journey, reducing defects for new owners.

The ideal candidate will have a background in trade or site management and experience in NHBC/HBF environments, quality control or housing associations, with willingness to travel between