Customer Support Manager - Bedfordshire

Miller Homes Limited; Cambridgeshire and Peterborough; Remote; GBP 40,000 - 50,000; Full time

Benefits offered by this job

26 days annual leave + public holidays

10% bonus

£5,000 car allowance or Company car

Job summary

Miller Homes Limited is recruiting a Customer Support Manager for the South Midlands region, ideally based around the Bedfordshire area, to manage the customer experience post completion and oversee inspection work to ensure quality across Miller Homes sites.

You will own the post-completion journey, apply the New Homes Quality Code and NHBC guidelines, communicate clearly with customers and contractors, and drive timely remedial actions to maintain high customer satisfaction.

Qualifications

• Understanding of the New Homes Quality Code
• General knowledge of NHBC Technical Requirements/Guidelines
• Natural and engaging communication style with customers and contractors
• Ability to deal with difficult customers calmly and professionally

Responsibilities

• Own the customer journey post completion, delivering a world class customer experience.
• Utilise pre-completion checklist to ensure homes meet Miller Homes quality standards.
• Communicate with customers after move-in to ensure concerns are addressed.
• Conduct fair analysis of defects and ensure timely remediation per SLAs.

Skills

Customer communication

NHBC Guidelines

New Homes Quality Code

Calm under pressure

Job description

Customer Support Manager - Bedfordshire

Department: Customer Services

Employment Type: Full Time

Location: South Midlands

Description

Customer Support Manager

South Midlands region

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Support Manager to join our team in the South Midlands region, ideally based around the Bedfordshire area. The role of the Customer Support Manager is to manage the customer experience of our new clients' post completion, carry out inspection works to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.

CUSTOMER SUPPORT MANAGER RESPONSIBILITIES:

• To be the owner of the customer journey post completion, delivering a world class customer experience.
• Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code.
• Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly
• To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place

CUSTOMER SUPPORT MANAGER REQUIREMENTS:

• Understanding of the New Homes Quality Code
• General knowledge of NHBC Technical Requirements/Guidelines is essential
• Must have a natural and engaging style of communication, with a passion and desire for customer interaction and the ability to build trust with customers and contractors alike
• Able to deal with difficult customers, clients and situations calmly and professionally

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• £5,000 car allowance or Company car