Customer Services Inspections Manager

Miller Homes Limited; West of England; Hybride; GBP 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

26 days annual leave + public holidays

Your birthday off

10% bonus

£5,000 car allowance or Company car

Résumé du poste

Miller Homes Limited in the South West region seeks a Customer Services Inspections Manager to inspect homes pre- and post-completion and coordinate remedial works across sites.

You will ensure quality of homes, liaise with NHBC, and maintain strong relationships to deliver timely defect resolution as part of the Customer Services team.

Qualifications

• Experience in a similar role with another housebuilder is essential.
• Good knowledge of NHBC Technical Requirements/Guidelines.
• Able to provide courteous, exemplary customer service at all times.

Responsabilités

• Carry out inspection works to ensure quality of homes pre- and post completion.
• Identify remedial works and coordinate with sites and teams to address defects.
• Liaise with NHBC and attend resolutions and insurance claims as required.
• Provide feedback to management on defects and solutions to prevent repeats.

Connaissances

Customer service

Relationship building

Time management

Attention to detail

Outils

NHBC guidelines

Description du poste

Customer Services Inspections Manager

Department: Customer Services

Employment Type: Full Time

Location: South West

Description

Customer Services Inspections Manager

South West Region, Bristol, BS11 8AZ

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Inspections Manager to join our team in the South West region. The role of Customer Services Inspections Manager will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.

CUSTOMER SERVICES INSPECTIONS MANAGER RESPONSIBILITIES:

• To act professionally at all times with the company name and charter in mind
• To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
• Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
• Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.

CUSTOMER SERVICES INSPECTIONS MANAGER REQUIREMENTS:

• Experience in a similar role with another housebuilder is essential
• General knowledge of NHBC Technical Requirements/Guidelines essential
• To offer courteous, exemplary and efficient customer service at all times
• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• £5,000 car allowance or Company car