Portering Team Leader

The Methodist Church in Britain; Manchester; Presencial; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

27 days annual leave plus 8 bankhols

Descripción de la vacante

The Christie NHS Foundation Trust in Manchester is seeking a Portering Team Leader to supervise portering staff, build rotas, allocate daily tasks and monitor service quality. The role runs 08:00–18:00 Friday to Monday, and involves working with vulnerable patients in high-pressure situations.

You will oversee training records, respond to incidents, liaise with department heads and manage TeleTracking usage while ensuring safety and compliance.

Formación

• Good standard of English and maths
• Service environment experience, preferably within the NHS
• Experience of team leading and supervising staff in a busy environment

Responsabilidades

• Oversee portering staff and rotas, allocating daily work and monitoring service quality
• Monitor TeleTracking use and address performance concerns
• Respond to incidents, complaints and emergencies prioritising patient need
• Maintain training records and organise courses for staff
• Carry out health and safety risk assessments and update staff
• Liaise with department heads and manage transport requests during TeleTracking failures
• Support return-to-work interviews after unplanned absences and raise DATIX reports
• Ensure correct uniform and ID are worn by staff and handle uniform requirements

Conocimientos

Team leadership

Supervisory experience

English & Maths

IT skills

NHS procedures

Scheduling

Customer service

Communication

Herramientas

Excel

Word

Descripción del empleo

This permanent Portering Team Leader post at The Christie NHS Foundation Trust oversees the staff of the portering department and the standards they work to. The post supervises porters, builds rotas, allocates daily work and monitors service, while reviewing practice and developing services with management. It is a shift role running 0800 to 1800 from Friday to Monday, working with vulnerable patients in pressured situations. Previous supervisory experience of leading a team in a busy setting is required.

What the job involves

• Support the Head Porter across the portering service and deputise out of hours
• Produce weekly rotas, allocate and instruct staff daily, and arrange overtime and bank cover for leave and absence
• Monitor service through each shift, particularly late afternoon and early evening
• Monitor porters' TeleTracking use and elevate performance concerns
• Respond to incidents, complaints and emergencies, prioritising work by patient need
• Develop, maintain and review staff training records, book courses and ensure training is delivered and recorded
• Undertake advanced medical gas training and deliver medical gas training to porters, security and IPU patient flow assistants
• Carry out health and safety risk assessments and pass amendments to relevant staff
• Liaise with department heads and manually allocate transport requests during a TeleTracking failure
• Carry out return-to-work interviews after unplanned absence and raise DATIX incident reports
• Ensure staff wear correct uniform and carry ID, and process uniform requirements
• Carry out portering and administrative tasks, and resolve staff concerns informally before escalation

Qualifications

• Good standard of English and maths
• Service environment experience, preferably within the NHS

Experience

• Experience of team leading, preferably in an NHS environment
• Previous supervisory experience, leading teams in a busy environment and dealing with vulnerable patients and stressful situations

Skills & knowledge

• Confident using computer systems such as Excel, Word and Office
• Good customer service skills
• Ability to communicate effectively across all disciplines
• Knowledge of NHS procedures and operational policies
• Understanding of work allocation and scheduling

Other

• Physically fit
• Willingness to be flexible in working hours and duties

Nice to have

• Health and safety qualification
• Manual handling training
• GCSE English grade A to C
• Previous supervisory experience and willingness to learn
• Knowledge of health and safety requirements
• Positive approach to problem solving
• Ability to motivate staff
• Willingness to undertake additional training

What’s offered

• 27 days annual leave plus 8 bank holidays