Band 3 Portering Team Leader

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a Portering Supervisor to oversee daily supervision and the efficient delivery of the portering service. The role involves rota planning, staffing allocation, and ensuring standards across all areas of the Trust.

You will monitor ward activities, lead the portering team on the shop floor, and contribute to improvements in protocols and rectification plans to meet changing demands.

Responsibilities

• Oversee daily supervision and delivery of the portering service to required standards.
• Compile and manage duty rotas to ensure adequate staffing across areas within budget.
• Maintain effective communication between portering staff, departments and patients.
• Lead by example to motivate the team to deliver quality standards.

Job description

Working a rotational pattern and responsible for the daily supervision and the efficient and effective delivery of the portering service to the standards set by the Foundation Trust. This is through the daily compilation of duty rotas and the efficient distribution of staffing resources to all areas as required. Post holder will need to ensure effective communications are maintained between the portering service, its staff and patients; leading by example to motivate the team in delivering quality standards., To work a rotational shift pattern, to delegate daily areas of work to staff through the completion of duty allocation rosters; ensuring adequate staffing levels are provided to all areas of the Trust by the effective use of all available resources within the agreed budget.

To ensure all staff know their duties and have the sufficient skills, training and materials to complete these to a high standard within their allocated areas.

To be one of the portering numbers on the 'shop floor'; monitoring departments and areas serviced by the porter department; ensuring the efficient delivery of duties to the agreed quality standards and in accordance with Standard Operational Procedures.

To actively contribute to the portering department's management team helping produce and deliver rectification plans (where required) or new protocols needed to meet changing demands.

Ensure the accurate recording and interpretation of activity data through the electronic porter allocation system.

Carry a bleep and radio; respond to all calls for the portering department and ensure the land line is managed with all calls received and inputted on to the 'portering services' database.

Manage and approve staff annual leave and other types of leave (e.g. special leave, paternity leave, maternity leave etc.) in accordance with the Department's protocols and Trust policies.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential.

For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.