Portering and Security Supervisor

The Methodist Church in Britain; King's Lynn; Presencial; GBP 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Learning and apprenticeship opps

Access to education and training

Resumo da oferta

The Queen Elizabeth Hospital King's Lynn is seeking a shift supervisor to lead the Portering and Security teams on a busy NHS site. The role focuses on day-to-day coordination, staff welfare and development, and ensuring safe, efficient patient transfers and ward security.

You will work across shifts, maintain high standards of service, handle out-of-hours access, incidents and de-escalation, and support the Head of Portering and Security in meeting national safety standards.

Qualificações

• Good literacy is required.
• Level 4 management qualification or equivalent experience is preferred.
• Experience working with the general public is essential.
• Experience dealing with violent, aggressive or agitated behaviour is essential.
• Experience leading a large team is required.

Responsabilidades

• Lead and direct Portering and Security staff on shift across all wards and departments.
• Coordinate timely, efficient internal patient transfers between wards and departments.
• Arrange transfer of deceased patients from wards to the mortuary with courtesy and respect.
• Maintain high-profile security patrols of the hospital and grounds.
• Lock and unlock doors and windows during silent hours in line with the established procedure.
• Control out-of-hours access by contractors and visitors, checking authorisation.
• Assist members of the public and staff facing violence and aggression, liaise with the Police and document incidents.
• Act as Responsible Officer during fire alarms until the Fire Service arrives, coordinating evacuation of patients and the public in a major fire.
• Allocate resources, monitor performance and respond to operational priorities.
• Ensure compliance with Trust policies, safety requirements and national standards, working with the Head of Portering and Security.
• Support the wellbeing, training and development of the team.

Conhecimentos

Literacy skills

Leadership experience

Communication skills

De-escalation skills

Organisational skills

Formação académica

Level 4 management qualification or equivalent experience

Descrição da oferta de emprego

This shift supervisor post leads the Portering and Security teams at The Queen Elizabeth Hospital King's Lynn, for the NHS Foundation Trust. The work centres on day-to-day coordination of portering and security services, covering patient transfers, patrols, out-of-hours access and responding to violence and aggression. It is shift-based and includes staff wellbeing, training and development, working alongside the Head of Portering and Security. Fit depends on experience of leading a large team and of handling aggressive behaviour.

What the job involves

• Lead and direct Portering and Security staff on shift across all wards and departments
• Coordinate timely, efficient internal patient transfers between wards and departments
• Arrange transfer of deceased patients from wards to the mortuary with courtesy and respect
• Maintain high-profile security patrols of the hospital and grounds
• Lock and unlock doors and windows during silent hours in line with the established procedure
• Control out-of-hours access by contractors and visitors, checking authorisation
• Assist members of the public and staff facing violence and aggression, liaise with the Police and document incidents
• Act as Responsible Officer during fire alarms until the Fire Service arrives, coordinating evacuation of patients and the public in a major fire
• Allocate resources, monitor performance and respond to operational priorities
• Ensure compliance with Trust policies, safety requirements and national standards, working with the Head of Portering and Security
• Support the wellbeing, training and development of the team

What’s required

Qualifications

• Good literacy skills
• Level 4 management qualification or equivalent experience

Experience

• Experience of working with the general public
• Experience of dealing with violent, aggressive or agitated behaviour
• Experience leading a large team

Skills & knowledge

• Ability to work effectively unsupervised
• Good communication skills to interact with the public and colleagues
• Skills to diffuse and de-escalate aggressive behaviour
• Good organisation skills to prioritise quickly and effectively

Nice to have

• Medical Gas Safety training
• IKON restraint and physical intervention training
• Health and safety training
• Experience of working within an NHS environment
• Experience working as part of the QEH Portering or Security team

What’s offered

• Recognised learning and apprenticeship opportunities
• Access to newly built education and training facilities