Portering Team Leader

The Methodist Church in Britain; West Midlands; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme 5%

Car lease scheme

Home and electronics scheme

Discounted leisure and travel

Retail discounts

Cycle to work scheme

24/7 employee assistance programme

Job summary

SWFT Clinical Services is seeking a Portering Team Leader to supervise and roster porters across Radiology and Theatres, ensuring safe transport of patients, staff and equipment.

You will oversee appraisals, attendance, training and disciplinary matters, and carry out risk assessments with action plans. The role requires leadership, excellent communication and robust health and safety awareness.

Qualifications

• A Level or NVQ Level 3, or relevant experience in a similar role.
• Experience of dealing with a large workforce.
• Experience of dealing with patients and the public.
• Supervisory or first-line management experience in service areas.
• Organisational management skills.
• Knowledge of the Trust risk assessment process and basic health and safety.
• Knowledge of Trust risk and human resources policies and procedures.

Responsibilities

• Lead, supervise and coordinate the portering team to deliver safe, efficient patient, staff, equipment and goods transport across the Trust.
• Manage day-to-day portering operations in Radiology and Theatres and act as first point of contact for both departments.
• Supervise and administer porters and operational orderlies, including appraisals, attendance, sickness records, bank booking and training.
• Produce staff rosters, maintain staffing levels and cover absence and leave.
• Carry out incident, disciplinary, sickness absence, health and safety and moving and handling investigations.
• Identify and undertake risk assessments, including health and safety, COSHH and moving and handling, and lead resulting action plans.
• Respond to day-to-day enquiries and complaints, escalating complex or confidential issues to the relevant manager.
• Help create and review policies and departmental procedures, and implement agreed changes.
• Undertake audits, gather evidence and prepare written reports.
• Help design bespoke departmental training and keep accurate mandatory training records.
• Lead team and department meetings and one-to-ones, delegate tasks and promote equal opportunities and diversity policies.

Skills

Leadership

Staff appraisals

Staff management

Health & safety

Communication

Prioritisation under pressure

IT basics

Education

A Level or NVQ Level 3

Tools

Word

Excel

PowerPoint

Job description

This Portering Team Leader post is with SWFT Clinical Services, a subsidiary of South Warwickshire University NHS Foundation Trust, and is based onsite across the Radiology and Theatres portering departments. The post holder leads and rosters porters and operational orderlies, handling their appraisals, absence, training and disciplinary cases, and carries out risk assessments and audits. The role is the first point of contact for both departments and includes short-term cover for colleagues on leave. Visa sponsorship is not available for this role.

What the job involves

• Lead, supervise and coordinate the portering team to deliver safe, efficient patient, staff, equipment and goods transport across the Trust
• Manage day-to-day portering operations in Radiology and Theatres and act as first point of contact for both departments
• Supervise and administer porters and operational orderlies, including appraisals, attendance, sickness records, bank booking and training
• Produce staff rosters, maintain staffing levels and cover absence and leave
• Carry out incident, disciplinary, sickness absence, health and safety and moving and handling investigations
• Identify and undertake risk assessments, including health and safety, COSHH and moving and handling, and lead resulting action plans
• Respond to day-to-day enquiries and complaints, escalating complex or confidential issues to the relevant manager
• Help create and review policies and departmental procedures, and implement agreed changes
• Undertake audits, gather evidence and prepare written reports
• Help design bespoke departmental training and keep accurate mandatory training records
• Lead team and department meetings and one-to-ones, delegate tasks and promote equal opportunities and diversity policies

Qualifications

• A Level or NVQ Level 3, or relevant experience in a similar role

Experience

• Experience of dealing with a large workforce
• Experience of dealing with patients and the public
• Supervisory or first-line management experience in service areas
• Organisational management skills
• Knowledge of the Trust risk assessment process and basic health and safety
• Knowledge of Trust risk and human resources policies and procedures

Skills & knowledge

• Basic computer skills in Word, Excel and PowerPoint
• Ability to conduct staff appraisals
• Written and verbal communication with staff, patients and public, including turning reports into core messages
• Ability to prioritise and work under pressure to tight deadlines, self-motivated and able to work without supervision

Checks & eligibility

• Pass occupational health screening
• Current driving licence

Other

• Leadership and teamwork within the peer group, and ability to deputise for the line manager
• Flexible about working hours, including outside normal working hours when necessary
• Friendly, approachable and well presented

Nice to have

• Facilities management or logistics qualification to NVQ Level 3 or higher, or relevant experience in a similar role
• Organisational management skills
• Knowledge of the Trust risk assessment process
• Portering management or supervisory experience

What’s offered

• Annual discretionary bonus, subject to company and individual performance
• Automatic enrolment in the company pension scheme, with the company contributing 5%
• Car lease scheme, available after the six month probationary period
• Home and electronics scheme
• Discounted leisure and travel
• Retail discounts
• Cycle to work scheme
• 24/7 employee assistance programme