Portering Team Lead | NHS Facilities & Shift Coordination

University Hospitals Birmingham NHS Foundation Trust; West Midlands; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a portering supervisor to oversee daily operations and ensure efficient service delivery. The role includes rotas, staff allocation, and maintaining communications with staff and patients.

As part of a rotating pattern, you will guide the portering team, monitor performance, and contribute to protocol development while ensuring safety and quality standards are met. This is a Band 3 NHS role with full-time hours.

Qualifications

• Essential: Basic Education to Senior School Level
• Numerate and literate
• Successful completion of aviation fire training on a regular basis to retain a certificate of competence
• Certificate in or evidence of working towards first line supervisory management or willingness to achieve
• Driving Licence

Responsibilities

• Work a rotational shift pattern and delegate daily areas of work to staff through the completion of duty allocation rosters; ensuring adequate staffing levels are provided to all areas of the Trust by the effective use of all available resources within the agreed budget.
• Ensure all staff know their duties and have the sufficient skills, training and materials to complete these to a high standard within their allocated areas.
• Be one of the portering numbers on the 'shop floor'; monitoring departments and areas serviced by the porter department; ensuring the efficient delivery of duties to the agreed quality standards and in accordance with Standard Operational Procedures.
• Actively contribute to the portering department's management team helping produce and deliver rectification plans (where required) or new protocols needed to meet changing demands.
• Ensure the accurate recording and interpretation of activity data through the electronic porter allocation system.
• Carry a bleep and radio; respond to all calls for the portering department and ensure the land line is managed with all calls received and inputted on to the 'portering services' database.
• Manage and approve staff annual leave and other types of leave in accordance with the Department's protocols and Trust policies.

Skills

Staff management

Communication skills

Flexibility

Prioritising urgent requests

Team deployment

Health and Safety knowledge

Punctual

Physical fitness

Education

Basic education level

Supervisory management training (first line)

Driving licence

Aviation fire training certificate

Tools

Aviation fire training certificate

Job description

University Hospitals Birmingham NHS Foundation Trust is seeking a portering supervisor to oversee daily operations and ensure efficient service delivery. The role includes rotas, staff allocation, and maintaining communications with staff and patients.

As part of a rotating pattern, you will guide the portering team, monitor performance, and contribute to protocol development while ensuring safety and quality standards are met. This is a Band 3 NHS role with full-time hours.