Portering Supervisor

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent healthcare institution in Bath seeks a Portering Supervisor to oversee the provision of high-quality portering services across clinical and non-clinical departments. The role requires a positive attitude, strong customer focus, and the ability to manage staff effectively. As part of a supportive team, you will ensure tasks are completed efficiently while maintaining adherence to policies and procedures. The institution values diversity, staff wellbeing, and offers comprehensive employee benefits, contributing to a positive work culture.

Benefits

Staff wellbeing programme

Inclusive work environment

Comprehensive benefits package

Qualifications

• Confident with IT systems, including emails and spreadsheets.
• Experience in supervising teams or managing tasks.
• Ability to maintain high service standards.

Responsibilities

• Oversee the day-to-day management of portering tasks.
• Ensure high-quality portering service.
• Liaise with portering manager regularly.

Skills

Customer focus

IT and computer skills

Team management

Tools

Patient Flow portering management software

Computers

Job description

Overview

The General Portering Services at RUH Bath are proudly provided by an In House Team of approximately 80. We are passionate about the work we do delivering a service which is 24/7 across the Hospital site to the 200+ clinical areas. We are looking to recruit a Portering Supervisor with a positive attitude and passion for providing a timely customer focused service for our patients - and our colleagues on site. You will be part of a dynamic and enthusiastic Portering Services Management Team in the logistics family of the Facilities group. There is plenty of support and resource for you to be able to perform your role.

Responsibilities

• Ensure an efficient and effective high quality portering service is provided to all clinical and non-clinical departments.
• Oversee the day-to-day management of the portering task allocation system.
• Monitor portering staff performance and their welfare; provide support and on the job training for all portering staff as required.
• Liaise on a regular basis with the portering manager to discuss any issues arising from the provision of the portering service.

You’ll need to be confident with computers, spreadsheets and IT systems (you will be trained) as well as writing emails and formatting letters. This role attracts enhancement rates for working in the evenings after 8pm, on weekends, bank holidays and night working.

Main Duties of the Job

• Provide polite high quality portering service to clinical and non-clinical departments.
• Operate telephones, pagers, bleeps and the Patient Flow portering management software system.
• Conduct audits of the portering service.
• Assist with staff appraisals.
• Liaise on a regular basis with the portering manager to ensure the customers have the best use of the manpower.
• Assist the Emergency Department in ensuring that the government 4‑hour targets are met, by transferring patients for them.
• Ensure that all incidents/accidents are reported and that the correct RUH Trust logging forms are used and correctly filled out.
• Maintain a high standard of appearance and ensure that the staff adhere to the Trust’s policies and procedures on uniforms.
• Comply with the Trust’s and departmental policies and procedures, including COSHH, statutory and local sick pay regulations, fire regulations, infection control, manual and patient handling, local radiation rules and departmental policies, also notifiable diseases.
• Collect deceased patients and take to the mortuary.
• Assist with the coroners/funeral directors with BID patients.
• Assist with out-of-hours in the process of viewing of deceased patients, following written protocols.
• Move furniture as requested throughout the RUH Trust site as per the computerised Patient Flow system.
• Transport patients across the RUH site, using a Trust vehicle as required.

Culture & Benefits

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person‑centred care we pride ourselves on. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well‑established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

About the Location

In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.