Porter

Serco Limited; Swindon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare services provider in England seeks compassionate and reliable Porters for their Great Western Hospital team. The role requires safely transporting patients and equipment while ensuring a high standard of cleanliness and adherence to safety protocols. With a competitive salary of £12.51 per hour and exceptional benefits, this position emphasizes empathy and professionalism. Join an organization that values development, wellness, and community support.

Benefits

Competitive salaries with annual reviews

Pension scheme up to 6%

25 days' annual leave plus bank holidays

24/7 Employee Assistance Programme

Discounts across 1,000 retailers

Paid volunteering day

Qualifications

• Ability to work in challenging or sensitive environments.
• Comfortable with manual handling, including prolonged periods of standing, pushing, and pulling.
• Willingness to support emergency situations and perform duties beyond the usual scope when required.

Responsibilities

• Safely transport patients between wards and departments using wheelchairs, trolleys, beds, or by walking.
• Move equipment, furniture, and other essential items to support smooth hospital operations.
• Maintain cleanliness and safe use of portering equipment, including wheelchairs and trolleys.
• Support emergency, evacuation, and security procedures as required.
• Report faults, hazards, incidents, or near-misses promptly.

Skills

Compassionate

Reliable

Manual handling

Communication

Job description

Location:Great Western Hospital, SN3 6BB

Contract:Permanent, 21 hours per week

Salary:£12.51 per hour + Excellent benefits

We are seeking compassionate and reliable Porters to join our team at Great Western Hospital. Reporting to the Portering Supervisors, you will play a key role in providing a safe, dignified, and efficient internal transport service for patients, as well as delivering high-quality support to staff, visitors, and departments. As an ambassador for Serco and the hospital, you will demonstrate empathy, professionalism, and uphold our CARE values.

Key Responsibilities

• Safely transport patients between wards and departments using wheelchairs, trolleys, beds, or by walking.
• Move equipment, furniture, and other essential items to support smooth hospital operations.
• Maintain cleanliness and safe use of portering equipment, including wheelchairs and trolleys.
• Support emergency, evacuation, and security procedures as required.
• Report faults, hazards, incidents, or near-misses promptly in line with Health & Safety and Infection Control policies.
• Communicate professionally with the Helpdesk, Dispatch, and Supervisors when responding to tasks.
• Maintain a clean, tidy appearance and adhere to uniform and hygiene standards.
• Adapt to new technologies and undertake any other reasonable duties to support efficient service delivery.

Key Performance Expectations

• Average of 4 completed tasks per hour.
• Respond to allocated tasks within 5 minutes on average.

Role Requirements

• Ability to work in challenging or sensitive environments.
• Comfortable with manual handling, including prolonged periods of standing, pushing, and pulling.
• Willingness to support emergency situations and perform duties beyond the usual scope when required.

What we offer:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.