Poolside Operations & Guest Experience Assistant

Sporting House; Ledston; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Fully funded training and quals

Extra day off for your birthday

Staff discounts on lessons

Monthly team training

Job summary

We Are Swim is seeking Operations Assistants to provide a warm, safe, and engaging experience for families at our venues. You will welcome families, supervise poolside activities, and ensure high hygiene and safety standards across the site.

Join a team inspired by Olympians, with full training, clear development paths, and benefits such as birthday leave and staff discounts. Evening/weekend flexibility and opportunities to work across nearby venues are available.

Qualifications

• Positive attitude and willingness to learn.
• Commitment to high teaching and safety standards.
• Desirable: Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ).
• First Aid qualifications and/or experience.
• Experience working with children in a leisure environment.

Responsibilities

• Provide outstanding customer care, welcoming families and supporting swimmers.
• Maintain high hygiene and safety standards at site.
• Communicate confidently with customers and resolve queries on-site.
• Be a pioneer for the brand with a passion for its aims and values.
• Support attendees with effective first aid when needed.
• Provide poolside supervision during lessons.
• Work with the team to maintain high standards.
• Attend training and team meetings to stay current.

Skills

Friendly personality

Great communication

Passion for swimming

Reliability

Flexibility (evenings & weekends)

Able to swim

Education

First Aid Certification

Lifesaving Qualification

Job description

We Are Swim is seeking Operations Assistants to provide a warm, safe, and engaging experience for families at our venues. You will welcome families, supervise poolside activities, and ensure high hygiene and safety standards across the site.

Join a team inspired by Olympians, with full training, clear development paths, and benefits such as birthday leave and staff discounts. Evening/weekend flexibility and opportunities to work across nearby venues are available.