Poolside Operations & Guest Care Lead

Swim Sports Company Ltd; Oldbury; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Fully funded training and quals

Extra day off for your birthday

Instant earned wage access

Discount vouchers

Bright, modern uniform and facilities

Staff discounts on lessons for family

Job summary

Swim Sports Company Ltd (We Are Swim) is looking for Operations Assistants to support venues with a first-class, warm and safe swim experience for every visit. You will greet families, maintain hygiene standards and help resolve on-site queries, while upholding the brand values.

You will join an award-winning team, receive fully funded training, and have opportunities to work across multiple venues near you, with evenings and weekends expected.

Qualifications

• Positive attitude and willingness to learn.
• Commitment to high teaching and safety standards.
• Desirable: water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ).
• First aid qualifications and/or experience.
• Experience working with children in a leisure environment.

Responsibilities

• Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
• Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
• Communicate confidently with existing and new customers, always delivering on-site resolutions to their queries and needs.
• Be a pioneer for the brand with a clear passion for its aims and values.
• Support all attendees at site with efficient and effective first aid response in appropriate situations.
• Provide poolside supervisory duties during the operating of lessons.
• Work collaboratively with fellow team members to maintain our high standards.
• Attend training and team meetings to stay current and continuously improve.

Skills

Friendly personality

Passion for swimming

Strong communication

Safety focus

Reliability

Flexible schedule

Job description

Swim Sports Company Ltd (We Are Swim) is looking for Operations Assistants to support venues with a first-class, warm and safe swim experience for every visit. You will greet families, maintain hygiene standards and help resolve on-site queries, while upholding the brand values.

You will join an award-winning team, receive fully funded training, and have opportunities to work across multiple venues near you, with evenings and weekends expected.