Swim Venue Operations & Guest Experience

Swim Sports Company Ltd; Sheffield; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Fully funded training

Extra day off for your birthday

Earned wage access

Modern uniform

Staff discounts

Team training sessions

Career progression

Olympians-founded brand

Job summary

We Are Swim is seeking friendly Operations Assistants to join our award-winning team. You will help ensure every visit is first-class, with a warm, safe, and clean environment for children and families at our venues.

Responsibilities include welcoming families, maintaining hygiene, and providing on-site support. Opportunities for cross-site work may exist; training and career progression are available.

Qualifications

• A positive attitude and willingness to learn.
• Commitment to high teaching and safety standards.
• Experience working with children in a leisure environment.

Responsibilities

• Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
• Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
• Communicate confidently with existing and new customers, resolving on-site queries and needs.
• Be a pioneer for the brand with a passion for its aims and values.
• Support attendees with first aid when appropriate.
• Provide poolside supervision during lessons.
• Work with team members to maintain high standards.
• Attend training and team meetings to stay current.

Skills

Communication skills

Customer service

Swimming enthusiasm

Flexible schedule

Job description

We Are Swim is seeking friendly Operations Assistants to join our award-winning team. You will help ensure every visit is first-class, with a warm, safe, and clean environment for children and families at our venues.

Responsibilities include welcoming families, maintaining hygiene, and providing on-site support. Opportunities for cross-site work may exist; training and career progression are available.