Pool Operations Supervisor Plus

Butlins; East Ferry; On-site; GBP 24,000 - 32,000; Full time

Job summary

Butlin's is seeking a Supervisor Plus to lead the swimming pool and Splash Waterworld areas, ensuring top-tier guest experiences and strict safety standards. You will coach lifeguards, oversee daily operations, and drive audit-driven improvements while maintaining excellent service levels across accommodation and pool facilities.

The role focuses on delivering high standards, managing fluctuating guest demand, and promoting add-ons and promotions to enhance revenue and guest satisfaction.

Qualifications

• Proven leadership and coaching experience in a guest-facing role.
• Strong communication and ability to drive staff performance.
• Experience leading multi-skilled teams and managing priorities.

Responsibilities

• Supervise day-to-day swimming pool operations and ensure safety compliance.
• Coach and develop lifeguards and pool staff during shifts; allocate duties and ensure staffing levels.
• Own audits and observations, turning findings into actionable improvements.
• Drive guest experience, upsell opportunities, and promotions where appropriate.
• Maintain high standards of cleanliness, safety, and guest satisfaction.

Skills

Leadership

Coaching

Guest facing

Communication

Team leadership

Education

Splash NPQL or Equivalent Qualification

Job description

Butlin's is seeking a Supervisor Plus to lead the swimming pool and Splash Waterworld areas, ensuring top-tier guest experiences and strict safety standards. You will coach lifeguards, oversee daily operations, and drive audit-driven improvements while maintaining excellent service levels across accommodation and pool facilities.

The role focuses on delivering high standards, managing fluctuating guest demand, and promoting add-ons and promotions to enhance revenue and guest satisfaction.