Hands-On Operations Supervisor Plus

A company name; Skegness; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

Butlin’s is seeking a Supervisor Plus to lead and coach teams across Accommodation, Buffets, Bars & Shops, Restaurants & QSRs. You will champion service standards, drive upselling, manage audits, and turn observations into action while ensuring guest satisfaction.

You’ll cover mainly Monday and Friday accommodation shifts with flexibility across departments to meet guest demand, standards and brand guidelines. Strong leadership and communication skills are essential.

Qualifikationen

• Excellent leadership skills with the ability to coach and support team in delivering key objectives.
• Strong attention to detail to be able to support with all audit/ observation-based activity.
• Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly
• Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives.
• Experience in working with multi skilled team to support other areas of the business based on guest demand.

Aufgaben

• Be the operational hands on person – ensuring teams are working effectively on key tasks and objectives across the department.
• Coach and develop the team to ensure departmental plans are met.
• Be a champion of Butlin’s Values and Leadership Behaviours; focus on RPRPRT in rota planning.
• Ensure communication plans are executed effectively from Managers to teams across Resort.
• Build and maintain strong relationships across the resort, other resorts and central support teams.
• Responsible for people support of the department, including onboarding through the employee life cycle.

Jobbeschreibung

Butlin’s is seeking a Supervisor Plus to lead and coach teams across Accommodation, Buffets, Bars & Shops, Restaurants & QSRs. You will champion service standards, drive upselling, manage audits, and turn observations into action while ensuring guest satisfaction.

You’ll cover mainly Monday and Friday accommodation shifts with flexibility across departments to meet guest demand, standards and brand guidelines. Strong leadership and communication skills are essential.