Splash Pool Supervisor: Lead Guest Experience & Ops

A company name; Skegness; On-site; GBP 28,000 - 36,000; Full time

Job summary

Butlin's is seeking a Supervisor Plus for Splash and Accommodation responsibilities. You will lead a multi-skilled team, coach staff, and drive guest satisfaction while ensuring health, safety and audit standards are met.

The role covers accommodation duties on selected days and pool operations with lifeguard coverage. You will monitor guest feedback, upsell opportunities, and maintain operational standards in line with brand expectations, reporting to Resort Operations Managers.

Qualifications

• Strong leadership and coaching capabilities to drive targets and audits.
• Proven experience in guest-facing, customer-service roles.
• Ability to develop teams and manage priorities across departments.

Responsibilities

• Lead and coach teams to achieve department targets and audit standards.
• Coach, onboard and develop staff; ensure health, safety and compliance obligations.
• Monitor guest feedback, NPS and implement corrective actions.
• Coordinate communication and planning across resort teams and central support.

Skills

Leadership

Coaching

Guest service

Sales

Team leadership

Multi-skilled team

Education

NPQL or equivalent qualification

Job description

Butlin's is seeking a Supervisor Plus for Splash and Accommodation responsibilities. You will lead a multi-skilled team, coach staff, and drive guest satisfaction while ensuring health, safety and audit standards are met.

The role covers accommodation duties on selected days and pool operations with lifeguard coverage. You will monitor guest feedback, upsell opportunities, and maintain operational standards in line with brand expectations, reporting to Resort Operations Managers.