Pool Operations Lead — Guest Experience & Safety

Butlin's; Skegness; A distancia; GBP 28.000 - 38.000; Jornada completa

Descripción de la vacante

Butlin's is seeking a Swimming Pool Assistant Manager at the Skegness resort to lead the Splash pool operations, ensure safety, cleanliness and guest enjoyment. You will manage lifeguard coverage, plan rotas, and maintain PSOP compliance.

The role requires an NPLQ or equivalent qualification, experience in a leisure pool, and a proven track record in team leadership. This permanent, full-time position reports to the Pool Manager and involves shift work including evenings and weekends.

Formación

• NPLQ or equivalent lifeguard qualification
• Experience in a leisure or pool environment
• Experience supervising or leading a team
• Strong understanding of pool safety and operations
• Good communication and organisational skills
• Ability to work shifts including evenings/weekends
• Confident decision-making in fast-paced environments
• Safety-first mindset
• Visible and supportive leader
• Calm under pressure
• Guest-focused
• Team player
• Attention to detail
• Proactive and organised

Responsabilidades

• Support the daily operation of all pool and water feature areas.
• Ensure adequate lifeguard and team coverage across all operating hours.
• Assist in planning rotas aligned to occupancy and demand.
• Monitor poolside standards including cleanliness, water quality and presentation.
• Respond quickly to operational issues to minimise disruption.
• Support delivery of poolside activities, sessions and guest experiences.
• Ensure full compliance with pool safety operating procedures (PSOP) and H&S legislation.
• Carry out and review risk assessments and safe systems of work.
• Monitor water testing regimes and ensure records are maintained.
• Support emergency response procedures and incident management.
• Ensure all team members hold valid qualifications and training.
• Support audits, inspections and compliance checks.
• Supervise and support lifeguards and pool team members on shift.
• Provide coaching, training and performance feedback.
• Support recruitment, onboarding and ongoing training.
• Manage shift briefings and ensure clear communication.
• Address day-to-day people issues and escalade where required.
• Promote a positive, inclusive and safety-first culture.
• Ensure a welcoming, safe and enjoyable environment for all guests.
• Support delivery of poolside activities and resort programming.
• Handle guest queries and complaints professionally.
• Monitor guest feedback and support improvements.
• Ensure accessibility and inclusion standards are met.
• Support stock control for pool chemicals, equipment and uniforms.
• Assist with budgets and cost control.
• Maintain accurate records for training, incidents and compliance.
• Support maintenance planning with facilities teams.
• Deputise for the Pool Manager when required.

Conocimientos

Lifeguard supervision

Team leadership

Pool safety knowledge

Effective communication

Shift planning

Decision making under pressure

Safety-first mindset

Guest-focused

Calm under pressure

Attention to detail

Organisation

Proactive

Descripción del empleo

Butlin's is seeking a Swimming Pool Assistant Manager at the Skegness resort to lead the Splash pool operations, ensure safety, cleanliness and guest enjoyment. You will manage lifeguard coverage, plan rotas, and maintain PSOP compliance.

The role requires an NPLQ or equivalent qualification, experience in a leisure pool, and a proven track record in team leadership. This permanent, full-time position reports to the Pool Manager and involves shift work including evenings and weekends.