Splash Pool Operations Lead & Guest Experience

Butlin's; Ingoldmells; On-site; GBP 29,000 - 38,000; Full time

Job summary

Butlin’s is seeking a Swimming Pool Assistant Manager in Skegness to lead daily pool operations, ensure safety, and deliver exceptional guest experiences. You’ll supervise lifeguards, plan rotas, maintain water quality, and support poolside programming while upholding PSOP and health and safety standards.

You will play a key role in recruitment, training, and ensuring a positive, inclusive team culture. The role requires availability for evenings/weekends and a calm, proactive leadership style.

Qualifications

• NPLQ (or equivalent lifeguard qualification)
• Experience in a leisure or pool environment
• Experience supervising or leading a team
• Strong understanding of pool safety and operations
• Good communication and organisational skills
• Ability to work shifts including evenings/weekends
• Confident decision-making in fast-paced environments
• Safety-first mindset
• Visible and supportive leader
• Calm under pressure
• Guest-focused
• Team player
• Attention to detail
• Proactive and organised

Responsibilities

• Operational Management: Support daily operation of all pool and water feature areas, ensure lifeguard coverage, plan rotas, monitor cleanliness and water quality, respond to issues, support poolside activities.
• Health, Safety & Compliance: Ensure PSOP/H&S compliance, conduct risk assessments, monitor water testing, support emergency procedures and staff qualifications.
• Team Leadership: Supervise lifeguards, provide coaching, assist recruitment and onboarding, manage shift briefings and maintain clear communication.
• Guest Experience: Ensure welcoming environment, handle guest queries, monitor feedback and support improvements.
• Administration & Planning: Manage stock for pool chemicals/equipment, assist budgets, maintain training/incidents records, coordinate with facilities, deputise for Pool Manager.

Skills

Lifeguard certification

Team leadership

Pool operations

Health and safety

Communication

Shift work

Decision making

Guest focus

Job description

Butlin’s is seeking a Swimming Pool Assistant Manager in Skegness to lead daily pool operations, ensure safety, and deliver exceptional guest experiences. You’ll supervise lifeguards, plan rotas, maintain water quality, and support poolside programming while upholding PSOP and health and safety standards.

You will play a key role in recruitment, training, and ensuring a positive, inclusive team culture. The role requires availability for evenings/weekends and a calm, proactive leadership style.