Polish-Speaking Support: First Line Incident (Remote)

SF Partners; Nottingham; Hybrid; GBP 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Birthday day off

Holiday buy/sell

Sick pay increase

Volunteering day

Counselling support

Google training

Zusammenfassung

SF Partners is recruiting a Polish Speaking Customer Support / First Line Incident Advisor. You will provide first-line customer and technical support in Polish and English, handling enquiries by phone, email, and support systems.

No previous technical support is required as full training is provided. This role offers remote, hybrid or office-based working depending on location, with shifts between 5:30am and 10pm, five days out of seven.

Qualifikationen

• Fluent Polish and English required for written and spoken communication.
• Strong customer service and communication skills essential.
• Confidence handling telephone and email enquiries.
• Good attention to detail and accurate data entry.

Aufgaben

• Provide first-line customer and technical support in Polish and English.
• Respond to enquiries via telephone, email and support systems.
• Troubleshoot issues and guide customers to solutions.
• Log incidents and maintain accurate customer records.
• Escalate complex issues to second-line support.
• Keep customers informed of progress and next steps.
• Adhere to agreed response times and service standards.
• Monitor shared inboxes to ensure timely handling.

Kenntnisse

Polish language

English language

Customer service

Communication skills

Problem-solving

Jobbeschreibung

SF Partners is recruiting a Polish Speaking Customer Support / First Line Incident Advisor. You will provide first-line customer and technical support in Polish and English, handling enquiries by phone, email, and support systems.

No previous technical support is required as full training is provided. This role offers remote, hybrid or office-based working depending on location, with shifts between 5:30am and 10pm, five days out of seven.