Polish Speaking Service Desk Analyst (Customer Service) - £16 per hour - Peterborough

Creo Recruitment Ltd; Peterborough; On-site; GBP 18,000 - 26,000; Full time

Job summary

Creo Recruitment Ltd is seeking a Polish-speaking Service Desk Analyst in Peterborough to deliver exceptional customer service. You will handle customer inquiries with a professional approach, ensuring clear communication and timely issue resolution.

The role requires strong telephone and written communication, with the ability to work toward targets in a fast-paced environment. On-site work in Peterborough and a customer-focused mindset are essential.

Qualifications

• Confident telephone manner.
• Excellent written and verbal communication skills.
• Ability to work towards targets.
• Ability to work both independently and as part of a team.

Responsibilities

• Present a professional image of the company to deliver positive customer experience throughout the customer journey.
• Be clear and transparent in all communication with customers to ensure they understand the current situation and business principles.
• Adhere to all policies and procedures to deliver compliant customer outcomes.
• Strive to improve the customer experience by challenging processes and recommending changes.
• Manage vulnerable customer incidents to provide appropriate support.
• Identify and accurately record complaints and achieve first-time resolution.
• Identify and report incidents of breaches of operational processes and policies.
• Use tools to initiate and maintain contact with customers for appropriate outcomes.
• Effectively communicate with customers to identify issues and provide appropriate outcomes.
• Use questioning techniques to understand circumstances and manage incidents to exit timely.

Skills

Confident telephone manner

Written and verbal communication

Target-driven

Teamwork and independent work

Job description

Polish Speaking Service Desk Analyst (customer service) - £16 per hour - Peterborough

Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality.

Key Responsibilities of a Service Desk Analyst

• Present a professional image of the company to deliver positive customer experience throughout the customer journey
• Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles
• Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes
• Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
• Manage vulnerable customer incident in order to ensure the most appropriate support is provided
• Identify and accurately record any complaints received from customers and achieve first time resolution
• Responsible for identifying and reporting any incidents of breaches of operational processes and policies
• Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved
• Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome
• Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner

Skills needed to be a Service Desk Analyst

• A confident telephone manner
• Effective written and verbal skills
• The ability to work towards targets
• The ability to work as an individual and as part of a team