Service Desk Analyst - Onsite IT Support (Peterborough)

Virgin Media O2; Peterborough; On-site; GBP 23,000 - 29,000; Full time

Job summary

O2 Business is seeking a Service Desk Analyst to be the first point of contact for customers and help keep businesses connected from our Peterborough office five days a week. You’ll learn the tools, resolve incidents quickly, and handle service issues with care and professionalism.

Join a supportive, hands-on environment with excellent training, opportunities to progress, and a team that values collaboration and customer focus in a busy Network Operations Centre serving organisations across the

Qualifications

• Experience in a customer service environment.
• Ability to perform first line troubleshooting on diverse products/services.
• Knowledge or interest in networking fundamentals (e.g., CompTIA).
• Ability to explain solutions to non-technical customers clearly.
• Experience prioritising workload within defined SLAs.

Responsibilities

• Provide first-line support to customers in a busy environment.
• Resolve incidents quickly and manage service issues with care and professionalism.
• Work within the Network Operations Centre to support UK organisations.

Skills

Customer service

First line troubleshooting

Networking basics

Non-technical communication

SLAs management

Job description

O2 Business is seeking a Service Desk Analyst to be the first point of contact for customers and help keep businesses connected from our Peterborough office five days a week. You’ll learn the tools, resolve incidents quickly, and handle service issues with care and professionalism.

Join a supportive, hands-on environment with excellent training, opportunities to progress, and a team that values collaboration and customer focus in a busy Network Operations Centre serving organisations across the