Polish-Speaking IT Helpdesk Advisor (Training Provided)

Interaction Recruitment Group; Peterborough; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Overtime paid at time and a half

Full training and ongoing support

Career progression within IT team

Temp of the Month rewards

Job summary

Interaction Recruitment are partnered with a specialist IT company in Peterborough to recruit Polish-speaking Service Desk Advisers. You will provide first-line IT support to external clients, with full training provided.

The role is 37.5 hours per week between 7am-7pm with flexible shift rotation and occasional weekends. Immediate start, temporary to permanent, paying £14.22 per hour with weekly pay and overtime at time and a half.

Qualifications

• Fluent in Polish (written and spoken).
• Strong English communication skills.
• Excellent customer service and communication skills.
• Organised, reliable and methodical in approach.
• Previous call centre, customer service or technical support experience is beneficial.

Responsibilities

• Providing first-line IT support to external customers via telephone and email.
• Supporting Polish-speaking customers professionally and effectively.
• Logging, tracking and updating support tickets.
• Troubleshooting basic hardware, software and network-related issues.
• Escalating complex technical issues when required.
• Guiding customers through step-by-step technical solutions.
• Maintaining accurate support documentation and knowledge base records.
• Working collaboratively with colleagues within the service desk.
• Supporting continuous improvement across the service desk.
• Providing a high level of customer service and building client relationships.

Skills

Polish fluent

English proficient

Customer service

Organised

IT support interest

Troubleshooting basics

Team player

Job description

Interaction Recruitment are partnered with a specialist IT company in Peterborough to recruit Polish-speaking Service Desk Advisers. You will provide first-line IT support to external clients, with full training provided.

The role is 37.5 hours per week between 7am-7pm with flexible shift rotation and occasional weekends. Immediate start, temporary to permanent, paying £14.22 per hour with weekly pay and overtime at time and a half.