Polish-Speaking IT Helpdesk Advisor

Interaction Recruitment PLC; Cambridgeshire and Peterborough; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Overtime paid at time and a half

Full training and ongoing support

Career progression

Temp of the Month reward vouchers

Develop IT support and customer skills

Job summary

Interaction Recruitment PLC in Peterborough is seeking a Polish-speaking Service Desk Adviser to provide first-line IT support to external clients. You will join a modern service office and receive full training, making it suitable for both experienced advisers and those developing their IT support career.

Hours are 37.5 per week between 7am–7pm with flexible shifts and occasional weekends; start date is immediate.

Qualifications

• Fluent in Polish, both written and spoken.
• Strong English communication skills.
• Previous call centre, customer service or technical support experience is beneficial.

Responsibilities

• Providing first-line IT support to external customers via telephone and email.
• Supporting Polish-speaking customers professionally and effectively.
• Logging, tracking and accurately updating support tickets.
• Troubleshooting basic hardware, software and network-related issues.
• Escalating more complex technical issues where required.
• Guiding customers through step-by-step technical solutions.
• Maintaining accurate support documentation and knowledge base records.
• Working collaboratively with colleagues within the service desk.
• Supporting continuous improvement across the service desk.
• Providing a consistently high level of customer service and building positive client relationships.

Skills

Polish language

English communication

Customer service

Organised and reliable

Call centre experience

Technical support awareness

Job description

Interaction Recruitment PLC in Peterborough is seeking a Polish-speaking Service Desk Adviser to provide first-line IT support to external clients. You will join a modern service office and receive full training, making it suitable for both experienced advisers and those developing their IT support career.

Hours are 37.5 per week between 7am–7pm with flexible shifts and occasional weekends; start date is immediate.