IT Helpdesk Advisor - Polish Speaking

Interaction Recruitment PLC; Peterborough; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Full training and ongoing support

Career progression within IT team

Temp of the Month reward vouchers

Job summary

Interaction Recruitment PLC is partnering with a specialist IT company to expand its support team in Peterborough. The Polish Speaking Service Desk Adviser role offers full training, 37.5 hours per week, and a temporary-to-permanent contract.

You will provide first-line IT support to external customers, primarily Polish-speaking, via phone and email, with opportunities for growth in a fast-paced service desk.

Qualifications

• Fluent in Polish, both written and spoken.
• Strong English communication skills.
• Experience in call centre or customer service is beneficial.
• Full training provided to develop IT support career.

Responsibilities

• Providing first-line IT support to external customers via telephone and email.
• Supporting Polish-speaking customers professionally and effectively.
• Logging, tracking and accurately updating support tickets.
• Troubleshooting basic hardware, software and network-related issues.
• Escalating more complex technical issues where required.
• Guiding customers through step-by-step technical solutions.
• Maintaining accurate support documentation and knowledge base records.
• Working collaboratively with colleagues within the service desk.
• Supporting continuous improvement across the service desk.
• Providing a consistently high level of customer service and building positive client relationships.

Skills

Polish-speaking

First-line IT support

Customer service

Communication skills

Job description

Polish Speaking Service Desk Adviser

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough.

We are currently seeking Polish Speaking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills, a customer-focused approach and an interest in technology.

Full training will be provided, making this role suitable for both experienced support advisers and candidates looking to develop their career within IT support.

The Details

• Location: Peterborough

• Hours: 37.5 hours per week, between 7am–7pm, with flexible shift rotation and occasional weekends

• Pay Rate: £14.22 per hour

• Start Date: Immediate

• Contract: Temporary to Permanent

What's on Offer

• Competitive hourly pay of £14.22 per hour

• Overtime opportunities paid at time and a half

• Full training and ongoing support

• Weekly pay

• Career progression within a growing IT team

• Temp of the Month reward vouchers

• Opportunity to develop your IT support and customer service skills

Key Responsibilities

• Providing first-line IT support to external customers via telephone and email

• Supporting Polish-speaking customers professionally and effectively

• Logging, tracking and accurately updating support tickets

• Troubleshooting basic hardware, software and network-related issues

• Escalating more complex technical issues where required

• Guiding customers through step-by-step technical solutions

• Maintaining accurate support documentation and knowledge base records

• Working collaboratively with colleagues within the service desk

• Supporting continuous improvement across the service desk

• Providing a consistently high level of customer service and building positive client relationships

The Ideal Candidate

• Fluent in Polish, both written and spoken

• Strong English communication skills

• Excellent customer service and communication skills

• Organised, reliable and methodical in your approach

• Previous call centre, customer service or technical support experience is beneficial

• Previous IT support experience is advantageous but not essential

• Comfortable troubleshooting basic technical issues

• Confident communicating with customers by telephone and email

• Comfortable working in a fast-paced, team-based environment

• A genuine interest in technology and developing a career in IT support

If you are Polish-speaking, enjoy helping customers and are interested in developing your career within IT support, we would love to hear from you.