PM Warehouse Shift Lead – Fast-Paced E‑Commerce

The Cotswold Company; Lichfield; On-site; GBP 31,000 - 38,000; Full time

Job summary

The Cotswold Company in Lichfield seeks a Warehouse Shift Manager (PM shift) to lead the afternoon and evening operations from 2:00pm to 10:30pm. You’ll be the senior on site, reporting to the Warehouse Operations Manager, with a team of Senior Supervisors, Supervisors and Team Leaders.

You’ll own the end-to-end PM shift, ensuring on-time dispatch, maintaining stock integrity, and driving KPI delivery while coordinating with the in-house delivery team and Health & Safety on shift.

Qualifications

• Minimum 5 years in warehouse operations, with at least 3 in a leadership role.
• Proven experience in people management and absence handling.
• Strong health and safety knowledge and monitoring ability.
• Excellent Excel skills and experience with a WMS.
• Detail-oriented with a focus on error reduction and process improvement.
• Budget awareness and ability to plan improvements.

Responsibilities

• Lead a fast-paced pick/pack e-commerce operation.
• Oversee goods-in, goods-out, replenishment and cycle counts.
• Plan staffing and secure agency cover as needed.
• Report on KPIs, capacity and damage rates and take action.
• Maintain stock integrity within the WMS and coordinate with teams.
• Own health and safety on shift, including checks and investigations.
• Coach team with regular one-to-ones and development conversations.
• Collaborate with Cotswold Home Delivery and the in-house delivery team.
• Ensure site security, housekeeping and recycling.

Skills

Pick/pack operations

Warehouse leadership

People management

Health & safety

Excel & WMS

Attention to detail

Budget planning

Tools

WMS

Job description

The Cotswold Company in Lichfield seeks a Warehouse Shift Manager (PM shift) to lead the afternoon and evening operations from 2:00pm to 10:30pm. You’ll be the senior on site, reporting to the Warehouse Operations Manager, with a team of Senior Supervisors, Supervisors and Team Leaders.

You’ll own the end-to-end PM shift, ensuring on-time dispatch, maintaining stock integrity, and driving KPI delivery while coordinating with the in-house delivery team and Health & Safety on shift.