Plymouth Onsite Desktop IT Support Engineer

Computacenter AG & Co. oHG; Plymouth; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking an Onsite Desktop Support Engineer in Plymouth to provide hands-on technical support across a busy customer environment. You will resolve incidents, fulfill service requests, and ensure a high-quality support experience for users.

Location: Plymouth (onsite full time). The role covers incident handling, project tasks, and collaboration with Level 3 teams to drive timely resolutions while maintaining service levels and customer satisfaction.

Qualifications

• Proficient in Windows 10/11 setup, configuration and registry basics.

Responsibilities

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain a <2% monthly incident target.
• Complete assigned works within timeframes.
• Undertake project tasks with internal and external PMs.
• Handle non-standard requests on time.
• Coordinate with Level 3 teams for major issues.
• Resolve issues for laptops, desktops, networks, printers, etc.
• Install and configure software and hardware.

Skills

Windows OS knowledge

ITSM (ServiceNow)

Active Directory

Network fundamentals

Exchange/Outlook

Customer service

Driving license

SC Clearance

Tools

SCCM

VPN/Remote access

ITSM tooling

Job description

Computacenter AG & Co. oHG is seeking an Onsite Desktop Support Engineer in Plymouth to provide hands-on technical support across a busy customer environment. You will resolve incidents, fulfill service requests, and ensure a high-quality support experience for users.

Location: Plymouth (onsite full time). The role covers incident handling, project tasks, and collaboration with Level 3 teams to drive timely resolutions while maintaining service levels and customer satisfaction.