PLM Service Delivery Leader

Tata Technologies; Gaydon; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Innovative work environment

Global company

Opportunities for professional growth

Job summary

A leading engineering firm in Gaydon, UK, is seeking a PLM Service Operations Manager to oversee service delivery for PLM applications. The role involves managing incident, problem, and change management teams to enhance user satisfaction and drive continuous improvement in IT service management. Candidates must possess strong ITIL and communication skills, demonstrated experience in service management, and familiarity with ITSM tools like ServiceNow and Jira. This position offers the opportunity to work in a dynamic environment focused on innovative solutions.

Qualifications

• Good experience in end-user service management or PLM IT operations.
• Strong understanding of ITIL framework and ITSM processes.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily operations of the PLM service desk.
• Develop strategies to improve user experience.
• Engage with stakeholders to ensure services meet requirements.

Skills

Service management

ITIL framework

Communication

Analytical skills

Agile methodology

Education

ITIL certification

Tools

ServiceNow

Jira Service Management

Job description

A leading engineering firm in Gaydon, UK, is seeking a PLM Service Operations Manager to oversee service delivery for PLM applications. The role involves managing incident, problem, and change management teams to enhance user satisfaction and drive continuous improvement in IT service management. Candidates must possess strong ITIL and communication skills, demonstrated experience in service management, and familiarity with ITSM tools like ServiceNow and Jira. This position offers the opportunity to work in a dynamic environment focused on innovative solutions.