Guest Experience & Service Team Member (Meal on Shift)

Benugo; United Kingdom; Remote; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Meal on shift

Tea and coffee on shift

Pension scheme

28 days annual leave (+ birthday)

Maternity/Paternity leave

Employee discounts

Employee Assistance Programme

Cycle to Work

Career development opportunities

Job summary

Benugo is seeking a customer-focused team member in Norwich to maintain high standards of service across front and back of house operations. You will work across tills, service floor, and kitchen support, ensuring cleanliness, stock control, and compliance with food safety procedures.

You will be expected to attend training, represent the brand professionally, and support promotions and product information while providing an excellent guest experience.

Qualifications

• Customer focus and high service standards.
• Experience handling cash and tills.
• Knowledge of food safety and hygiene procedures.

Responsibilities

• Maintain high standards of customer experience at all times.
• Assist with kitchen, front of house and back of house cleaning duties.
• Organise deliveries and FIFO fridge stocking.
• Clear tables and maintain a clean working environment.
• Ensure labels and prices are correct and monitor promotions.

Skills

Customer service

Cash handling

Food safety

Stock management

Teamwork

Till operations

Tools

POS / till system

Job description

Benugo is seeking a customer-focused team member in Norwich to maintain high standards of service across front and back of house operations. You will work across tills, service floor, and kitchen support, ensuring cleanliness, stock control, and compliance with food safety procedures.

You will be expected to attend training, represent the brand professionally, and support promotions and product information while providing an excellent guest experience.