First Line Support Engineer – Leading UK Technology Provider

IP-People; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

IP-People in Manchester is seeking a First Line Support Engineer to be the first point of contact for technical incidents across a broad range of technologies. You will support public and private cloud platforms, secure infrastructure, and unified communications in a dynamic, hybrid-working environment.

The role offers structured training, mentoring, and opportunities to gain further certifications while you liaise with engineers and external partners, building a solid foundation in IT support

Qualifications

• Experience in IT support is beneficial but not essential.
• Strong work ethic, willingness to learn and genuine interest in IT matter most.
• Structured training, mentoring and opportunities to gain certifications.

Responsibilities

• Troubleshooting and resolving hardware, software, voice, network and cloud-related issues.
• Supporting systems across public cloud, private cloud, and secure hosted environments.
• Monitoring critical systems using tools such as CheckMK, Virsae and SBC monitoring.
• Managing and updating backup, patching and monitoring services.
• Working with technologies such as Windows OS, Windows Server, Active Directory.
• Producing RCA and outage documentation.
• Liaising with 2nd/3rd line engineers and external partners.
• Maintaining strong communication with customers throughout each incident lifecycle.

Skills

Customer focus

Communication

Proactive

IT enthusiasm

Tools

CheckMK

Virsae

SBC monitoring

Job description

First Line Support Engineer – Leading UK Technology Provider

Passionate about delivering excellent customer support? Want to join a company that will expose and train you in a wide range of technologies? Excited about working in a leading and expanding technology company? If so, please see below...

A leading UK technology provider is expanding its Service Operations team and hiring a First Line Support Engineer.

Manchester – Hybrid working - this role will involve shift based working at periods

This is a great opportunity to work within a secure, mission-critical environment, supporting public and private cloud platforms, secure infrastructure, backup and monitoring services, unified communications environments, and blue-light telecoms systems. You’ll gain exposure to modern and legacy technologies while developing your skills in a high-performing, supportive team.

What You’ll Be Doing

As a First Line Support Engineer, you’ll be the first point of contact for technical incidents across a broad range of technologies, handling issues end-to-end.

You will work across platforms including secure infrastructure, hybrid cloud, unified telecoms, and blue-light service environments, with responsibilities such as:

• Troubleshooting and resolving hardware, software, voice, network and cloud-related issues
• Supporting systems across public cloud, private cloud, and secure hosted environments
• Monitoring critical systems using tools such as CheckMK, Virsae and SBC monitoring
• Managing and updating backup, patching and monitoring services
• Working with technologies such as:
• Windows OS, Windows Server, Active Directory
• Producing RCA and outage documentation
• Liaising with 2nd/3rd line engineers and external partners
• Maintaining strong communication with customers throughout each incident lifecycle

About You

You’ll thrive in this role if you are:

• Self-motivated and proactive
• Customer-focused with excellent communication skills
• Dynamic, positive and eager to develop
• Passionate about IT, problem-solving and technology

Experience in an IT support position is beneficial, but not essential. A strong work ethic, willingness to learn and genuine interest in IT are what matter most. You’ll receive structured training, mentoring, and opportunities to gain further certifications.