Plant & Tool Hire Controller

Kemp Recruitment; Acton; On-site; GBP 41,000 - 51,000; Full time

Job summary

Kemp Recruitment is seeking an experienced Hire Controller in Acton to join a busy team. The role focuses on delivering outstanding customer service, managing hire documentation, and coordinating deliveries and collections with the transport and workshop teams.

The ideal candidate has at least two years in tool or plant hire, is proficient with Syrinx, and can manage multiple tasks in a fast-paced environment while maintaining accurate records and driving business growth.

Qualifications

• Two years in a hire desk or similar role in tool/plant hire
• Proficient with Syrinx hire management software
• Knowledge of the full hire process: contracts, transport, off-hires, fleet scheduling
• Strong organisational skills with attention to detail and ability to manage priorities
• Comfortable in a fast-moving environment with deadlines
• Hold a full UK manual driving licence
• Language skills in Polish or Ukrainian are a plus but not required

Responsibilities

• Be first point of contact for customers and respond to hire enquiries
• Prepare and process hire documentation: contracts, POs, stock movements and sales paperwork
• Schedule and coordinate delivery and collection of equipment with transport
• Coordinate with workshop to ensure equipment is ready for hire
• Identify opportunities to grow equipment hires and ancillary product sales
• Track fleet availability and allocate equipment to meet demand
• Provide professional, responsive service while balancing multiple tasks in a busy hire office
• Assist customers with loading/unloading equipment when needed
• Maintain accurate records and ensure compliance with processes

Skills

Customer service

Attention to detail

Time management

Tools

Syrinx

Job description

Kemp Recruitment is seeking an experienced Hire Controller in Acton to join a busy team. The role focuses on delivering outstanding customer service, managing hire documentation, and coordinating deliveries and collections with the transport and workshop teams.

The ideal candidate has at least two years in tool or plant hire, is proficient with Syrinx, and can manage multiple tasks in a fast-paced environment while maintaining accurate records and driving business growth.