Plant Hire Desk Administrator – Customer Support & Logistics

Kemp Recruitment; Northampton; On-site; GBP 28,000 - 30,000; Full time

Job summary

Kemp Recruitment is seeking a Customer Hire Desk Administrator for a plant hire company with depots across the UK, based in Northampton. The role involves handling orders, tickets, off-hires, charges, and depot coordination.

Ideal candidates will have experience in plant hire or related industries, strong IT skills, and the ability to work proactively in a team while maintaining high customer service standards.

Qualifications

• Experience in Plant Hire, Powered Access, Tool Hire or Material Handling.
• Proficient with Microsoft Office and strong general computer skills.
• Excellent communication and organisational skills.
• Ability to manage a high volume of work and meet timescales.

Responsibilities

• Process customer orders accurately and efficiently on the ERP system.
• Handle a high volume of tickets using cloud-based software.
• Process off-hires and update all relevant records.
• Process additional charges at the end of the hire period with accuracy.
• Liaise with the depot network to confirm delivery and collection ETAs.
• Produce reports as required by the business.

Skills

Microsoft Office

Attention to detail

Organisational skills

Communication skills

Tools

ERP system

Cloud-based software

Job description

Kemp Recruitment is seeking a Customer Hire Desk Administrator for a plant hire company with depots across the UK, based in Northampton. The role involves handling orders, tickets, off-hires, charges, and depot coordination.

Ideal candidates will have experience in plant hire or related industries, strong IT skills, and the ability to work proactively in a team while maintaining high customer service standards.