Hire Controller

Kemp Recruitment Ltd; Peterborough; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

On-site parking

Company pension

25 days holiday + bank holidays

Job summary

Kemp Recruitment Ltd is seeking a Hire Desk Administrator in Peterborough to manage hire enquiries, process orders, check machine availability, and coordinate with engineering and transport teams. The role requires strong IT skills, excellent communication, and a customer-focused approach.

Working in a busy, fast-paced depot, you will handle documentation, deliveries, and day-to-day administration, with on-site parking and a company pension as part of the benefits package.

Qualifications

• Previous experience within a Plant, Powered Access, Tool Hire or Material Handling environment would be advantageous.
• Previous experience in a hire desk, administration, customer service or similar role.
• Good knowledge of Microsoft Office packages and general computer skills.
• Excellent communication and organisational skills.
• Ability to work effectively in a busy, fast-paced environment.
• Strong attention to detail and a customer-focused approach.

Responsibilities

• Taking hire enquiries via telephone, email and the online ordering system.
• Processing hire orders and ensuring all customer details and booking information are accurate and up to date.
• Checking the availability of machines and maintaining accurate machine statuses on the company systems.
• Coordinating with the engineering and transport teams to ensure the correct machines are prepared and delivered to customer sites.
• Assisting with hire documentation, delivery and collection arrangements, and general administration.
• Communicating effectively with customers, colleagues and suppliers, providing a helpful and professional point of contact for depot enquiries.
• Supporting the Hire Desk and wider depot team with day-to-day administration.

Skills

Customer service

Communication

Organisation

Attention to detail

Thrives in busy environment

Tools

Microsoft Office

Job description

Job Role: Hire Desk Administrator

Rota: Monday to Friday

Salary: £30,000

My client, a large Powered Access hire company that has been established for over 35 years, is now looking for a Hire Desk Administrator to join their ever-growing team.

The role of Hire Desk Administrator in brief:

• Taking hire enquiries via telephone, email and the online ordering system.
• Processing hire orders and ensuring all customer details and booking information are accurate and up to date.
• Checking the availability of machines and maintaining accurate machine statuses on the company systems.
• Coordinating with the engineering and transport teams to ensure the correct machines are prepared and delivered to customer sites.
• Assisting with hire documentation, delivery and collection arrangements, and general administration.
• Communicating effectively with customers, colleagues and suppliers, providing a helpful and professional point of contact for depot enquiries.
• Supporting the Hire Desk and wider depot team with day-to-day administration.

The ideal candidate for Hire Desk Administrator:

• Previous experience within a Plant, Powered Access, Tool Hire or Material Handling environment would be advantageous.
• Previous experience in a hire desk, administration, customer service or similar role.
• Good knowledge of Microsoft Office packages and general computer skills.
• Excellent communication and organisational skills.
• Ability to work effectively in a busy, fast-paced environment.
• Strong attention to detail and a customer-focused approach.

Benefits:

• On-site parking
• Company pension
• 25 days holiday + bank holidays