Customer Hire Desk Administrator - Northampton

Kemp Recruitment; Northampton; On-site; GBP 28,000 - 30,000; Full time

Job summary

Kemp Recruitment is seeking a Customer Hire Desk Administrator for a plant hire company with depots across the UK, based in Northampton. The role involves handling orders, tickets, off-hires, charges, and depot coordination.

Ideal candidates will have experience in plant hire or related industries, strong IT skills, and the ability to work proactively in a team while maintaining high customer service standards.

Qualifications

• Experience in Plant Hire, Powered Access, Tool Hire or Material Handling.
• Proficient with Microsoft Office and strong general computer skills.
• Excellent communication and organisational skills.
• Ability to manage a high volume of work and meet timescales.

Responsibilities

• Process customer orders accurately and efficiently on the ERP system.
• Handle a high volume of tickets using cloud-based software.
• Process off-hires and update all relevant records.
• Process additional charges at the end of the hire period with accuracy.
• Liaise with the depot network to confirm delivery and collection ETAs.
• Produce reports as required by the business.

Skills

Microsoft Office

Attention to detail

Organisational skills

Communication skills

Tools

ERP system

Cloud-based software

Job description

Job Role: Customer Hire Desk Administrator

Rota: Monday – Friday – 7:30am to 4:30pm
Salary: £29,000

My client is a large Plant Hire company with depots across the UK. Due to their continued success, they are now looking for a skilled Customer Hire Desk Administrator to join their ever-growing team in Northampton.

The Role of Customer Hire Desk Administrator in Brief:

• Processing customer orders accurately and efficiently on the company ERP system.
• Handling a high volume of tickets through cloud-based software, ensuring queries and requests are dealt with promptly.
• Processing off-hires and ensuring all relevant systems and records are updated correctly.
• Processing additional charges at the end of the hire period, ensuring accuracy and attention to detail.
• Liaising with the depot network to confirm delivery and collection ETAs.
• Producing reports as and when required by the business.
• Taking ownership of workload and prioritising tasks effectively while working as part of a wider team.
• Maintaining a high level of customer service and ensuring all administration is completed accurately and within required timescales.

The Ideal Candidate for the Customer Hire Desk Administrator:

• Previous experience within the Plant Hire, Powered Access, Tool Hire or Material Handling industries.
• Good knowledge of Microsoft packages and strong general computer skills.
• Excellent communication skills, both written and verbal.
• Strong organisational and administrative skills with excellent attention to detail.
• Ability to manage a high volume of work and prioritise tasks effectively.
• Confident using computerised systems, with the ability to learn new software quickly.
• A proactive approach with the ability to work independently and as part of a team.