Hire Controller

Kemp Recruitment Ltd; Cambridgeshire and Peterborough; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

On-site parking

Company pension

25 days holiday + bank holidays

Job summary

Kemp Recruitment Ltd advertises a Hire Desk Administrator role for a large Powered Access hire company. The role involves handling enquiries, processing bookings, and coordinating with engineering and transport teams to ensure timely delivery to sites.

The ideal candidate will have experience in hire desks, administration or customer service, and strong communication and organisational skills. On-site parking, a company pension, and 25 days holiday plus bank holidays are offered.

Qualifications

• Previous experience within a Plant, Powered Access, Tool Hire or Material Handling environment would be advantageous.
• Previous experience in a hire desk, administration, customer service or similar role.
• Excellent communication and organisational skills.

Responsibilities

• Taking hire enquiries via telephone, email and the online ordering system.
• Processing hire orders and ensuring all customer details and booking information are accurate and up to date.
• Checking the availability of machines and maintaining accurate machine statuses on the company systems.
• Coordinating with the engineering and transport teams to ensure the correct machines are prepared and delivered to customer sites.
• Assisting with hire documentation, delivery and collection arrangements, and general administration.
• Communicating effectively with customers, colleagues and suppliers, providing a helpful and professional point of contact for depot enquiries.
• Supporting the Hire Desk and wider depot team with day-to-day administration.

Skills

Communication skills

Organisational skills

Attention to detail

Customer-focused

Microsoft Office

Tools

Microsoft Office

Job description

Job Role: Hire Desk Administrator
Rota: Monday to Friday
Salary: 30,000

My client, a large Powered Access hire company that has been established for over 35 years, is now looking for a Hire Desk Administrator to join their ever-growing team.

The role of Hire Desk Administrator in brief:

• Taking hire enquiries via telephone, email and the online ordering system.
• Processing hire orders and ensuring all customer details and booking information are accurate and up to date.
• Checking the availability of machines and maintaining accurate machine statuses on the company systems.
• Coordinating with the engineering and transport teams to ensure the correct machines are prepared and delivered to customer sites.
• Assisting with hire documentation, delivery and collection arrangements, and general administration.
• Communicating effectively with customers, colleagues and suppliers, providing a helpful and professional point of contact for depot enquiries.
• Supporting the Hire Desk and wider depot team with day-to-day administration.

The ideal candidate for Hire Desk Administrator:

• Previous experience within a Plant, Powered Access, Tool Hire or Material Handling environment would be advantageous.
• Previous experience in a hire desk, administration, customer service or similar role.
• Good knowledge of Microsoft Office packages and general computer skills.
• Excellent communication and organisational skills.
• Ability to work effectively in a busy, fast-paced environment.
• Strong attention to detail and a customer-focused approach.

Benefits:

• On-site parking
• Company pension
• 25 days holiday + bank holidays

Next steps:
If this sounds of interest in this Hire Desk Administrator role, or you are looking for advice on your next career move, please contact Shane at Kemp Recruitment on (phone number removed) or apply with an up-to-date CV.
INDSHW