Plant Hire Controller: Customer Service & Logistics

GAP Group Limited; Irthlingborough; On-site; GBP 22,000 - 26,000; Full time

Job summary

GAP Group Limited, the UK's leading equipment hire provider, is seeking a Customer Hire Controller to join GAP Hire Solutions supporting the Kier account. You\'ll coordinate hire requirements, manage enquiries, and ensure accurate administration.

In this busy role you\'ll raise POs and hire contracts, liaise with suppliers and sites, monitor deliveries, resolve issues and maintain strong relationships. A proactive, detail-oriented team player is ideal.

Qualifications

• Experience in a Hire Desk, Plant Hire, Customer Service or Administration role.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication with a professional telephone manner.
• Ability to prioritise workload, work independently and as part of a team.
• Good IT skills, with the ability to learn internal systems.

Responsibilities

• Process customer on- and off-hire requests accurately and efficiently.
• Raise purchase orders and hire contracts using internal systems.
• Liaise with suppliers and customer sites to arrange the supply of plant and equipment.
• Monitor deliveries, resolve issues and escalate where necessary.
• Build and maintain strong relationships with suppliers, customer sites and internal teams.
• Manage multiple priorities and meet deadlines in a busy environment.

Skills

Hire Desk

Plant Hire

Customer Service

Administration

Organisational skills

Attention to detail

Communication skills

IT skills

Tools

Internal systems

Job description

GAP Group Limited, the UK's leading equipment hire provider, is seeking a Customer Hire Controller to join GAP Hire Solutions supporting the Kier account. You\'ll coordinate hire requirements, manage enquiries, and ensure accurate administration.

In this busy role you\'ll raise POs and hire contracts, liaise with suppliers and sites, monitor deliveries, resolve issues and maintain strong relationships. A proactive, detail-oriented team player is ideal.