Customer Hire & Sales Coordinator

GAP Group; Wellingborough; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Generous holidays

Life Assurance

Health & Wellness Support

Job summary

GAP Hire Solutions is recruiting a Customer Hire Controller to join our busy team supporting the Kier account. You will coordinate hire requirements, maintain accuracy in administration, and deliver excellent customer service.

You’ll process on- and off-hire requests, raise purchase orders and hire contracts, and liaise with suppliers and customer sites to ensure timely supply of plant and equipment. The role emphasizes strong organisation, attention to detail, and the ability to manage multiple

Qualifications

• Excellent organisational skills and strong attention to detail.
• Excellent written and verbal communication skills, with a confident telephone manner.
• Good IT skills, with the ability to learn and use internal systems.

Responsibilities

• Process customer on- and off-hire requests accurately and efficiently in line with company procedures.
• Raise purchase orders and hire contracts using internal systems, liaising with suppliers and customer sites to arrange the supply of plant and equipment.
• Monitor deliveries, resolve issues and escalate where necessary.
• Ensure supplier paperwork relating to hires is accurate and complete, while building and maintaining strong relationships with suppliers, customer sites and internal teams.
• Manage multiple priorities and work within agreed deadlines in a busy, fast-paced environment.

Skills

Organisational skills

Attention to detail

Communication skills

Time management

IT proficiency

Tools

Internal systems

Job description

Customer Hire Controller

Are you an organised and customer-focused individual who thrives in a fast-paced environment where no two days are the same?

At GAP Hire Solutions, we're looking for a proactive Customer Hire Controller to join our busy and growing team supporting the Kier account. This is a fantastic opportunity for someone who enjoys coordinating hire requirements, has a strong eye for detail, and takes pride in delivering excellent customer service.

In this role, you'll be at the centre of the hire operation, managing customer enquiries and requests while ensuring efficient, accurate administration.

What You'll Be Doing

You'll process customer on- and off-hire requests accurately and efficiently in line with company procedures. You will raise purchase orders and hire contracts using internal systems, liaising with suppliers and customer sites to arrange the supply of plant and equipment.

A key part of the role will involve monitoring deliveries, resolving issues and escalating where necessary. You'll ensure that all supplier paperwork relating to hires is accurate and complete, while building and maintaining strong working relationships with suppliers, customer sites and internal teams.

You’ll also manage multiple priorities and work within agreed deadlines in a busy, fast-paced environment.

What We’re Looking For

• Previous experience in a Hire Desk, Plant Hire, Customer Service or Administration role is desirable.
• Excellent organisational skills and strong attention to detail.
• Excellent written and verbal communication skills, with a confident and professional telephone manner.
• The ability to prioritise your workload, work independently and contribute as part of a team.
• Good IT skills, with the ability to learn and use internal systems proficiently.
• A positive, enthusiastic and adaptable approach to work.
• Plant hire or construction industry knowledge is advantageous but not essential.
• A flexible approach and the ability to adapt to changing priorities.

About GAP and What We Offer

As a Customer Hire Controller, you'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider-supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game.
• Remaining fully independent, which lets us make agile, long-term decisions that support your success.
• Offering real career growth, training, and development from day one.
• Support that values you-from generous holidays to Life Assurance and Health & Wellness Support.

Whether you're hands-on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you!

We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.