Plant & Tool Hire Desk Coordinator | Customer-Centric Sales

GAP Group; England; On-site; GBP 21,000 - 27,000; Full time

Job summary

GAP Group is seeking a proactive Hire & Sales Coordinator to join our Plant & Tool division. You will be the first contact for customers, managing hire requests, coordinating logistics, and driving sales in a busy depot setting.

The role requires strong customer service, a proactive mindset, and solid IT skills (Outlook and Excel). You will collaborate with drivers and fitters to ensure timely deliveries while building lasting relationships as GAP Group grows.

Qualifications

• Experience in a high-volume hire desk or similar fast-paced environment.
• Excellent customer service skills with a commercial edge.
• Strong communication and organisational skills with attention to detail.

Responsibilities

• Managing incoming and outgoing hires per day across a wide range of plant and tool equipment.
• Processing hire desk administration and handling customer and supplier queries with speed and accuracy.
• Ensuring stock levels meet demand and identifying opportunities to maximise sales.
• Coordinating with drivers and fitters to ensure timely deliveries and collections.
• Resolving customer complaints and supplier issues with professionalism and efficiency.

Skills

Customer service

Communication

Organisational skills

Proactive mindset

Tools

Outlook

Excel

Job description

GAP Group is seeking a proactive Hire & Sales Coordinator to join our Plant & Tool division. You will be the first contact for customers, managing hire requests, coordinating logistics, and driving sales in a busy depot setting.

The role requires strong customer service, a proactive mindset, and solid IT skills (Outlook and Excel). You will collaborate with drivers and fitters to ensure timely deliveries while building lasting relationships as GAP Group grows.