Planning & Training First Line Manager

GB Recruitment (England, Scotland, Wales); Daventry; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Pension with 8% employer contribution

4% employee pension contribution

Free confidential 24/7 GP

Retail and lifestyle discounts

Loans, savings schemes and mortgage ad

Job summary

DHL Supply Chain in Daventry is seeking a Planning & Training First Line Manager to lead our operations, ensuring robust staffing and training across shifts.

You will develop operational plans, coordinate onboarding, manage safety, and drive continuous improvement while fostering a collaborative team culture. This role demands proactive leadership and strong stakeholder engagement to support service excellence.

Qualifications

• Experience in merchandising.
• Experience in planning and training.
• Proven management or leadership experience.
• Strong organisational and stakeholder management skills.
• Strong operational knowledge of logistics and warehousing.
• Strategic mindset and a passion for problem‑solving.
• Excellent communication and leadership abilities.

Responsibilities

• Develop and maintain operational plans to support customer volumes, priorities and service requirements.
• Coordinate and deliver training for new starters and existing colleagues in line with site standards.
• Maintain training matrices and ensure compliance with mandatory and customer-specific training.
• Review performance and resource requirements to ensure adequate labour planning and skills coverage.
• Support continuous improvement initiatives through coaching and development.

Skills

Leadership

Stakeholder management

Logistics knowledge

Problem solving

Organisational skills

Communication skills

Team management

Tools

MS Office

WMS systems

Job description

Grade: RCS N grade Contract Type: Permanent (Full-Time) Shift patterns: Monday to Friday (40 hours per week). Shifts will be worked between 07:00 and 23:00 - flexibility is essential to meet business needs. Location: Daventry, CV23 8BQ Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly. We're now looking for a Planning & Training First Line Manager to lead our operations and drive success. If you're a proactive leader with a passion for logistics, we want you on our team!

WHAT YOU'LL DO

• Develop and maintain operational plans to support customer volumes, priorities, and service requirements.
• Coordinate and deliver training for new starters, existing colleagues, and FLMs in line with site operational standards.
• Maintain training matrices and ensure compliance with mandatory, customer‑specific, and MHE training requirements.
• Review operational performance and resource requirements to ensure adequate labour planning and skills coverage.
• Support continuous improvement initiatives through coaching, development, and best practice implementation.
• Ensure Safety: Uphold the highest safety standards and compliance regulations, creating a safe and secure workplace for everyone.
• Foster Collaboration: Build a strong team culture that values communication, accountability and teamwork. Together, we'll achieve great results!

THIS ROLE WOULD SUIT PEOPLE WHO

• Have experience in merchandising.
• Have experience in planning and training.
• Have proven management or leadership experience.
• Have strong organisational and stakeholder management skills.
• Have strong operational knowledge of logistics and warehousing.
• Have a strategic mindset and a passion for problem‑solving.
• You're a natural leader with excellent communication skills, able to inspire and engage your team.

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.