Planning Support Officer (Admin and Clerical)

www.topfinancialjobs.co.uk - Jobboard; Barnstaple; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Planning Support Officer to provide administrative and customer service support for the Development Management service. The role involves validating planning applications, handling inquiries, and maintaining records. The ideal candidate will have strong communication skills, relevant experience, and a commitment to excellent customer service in a hybrid work environment.

Qualifications

• Minimum 1 year in a support or customer service role.
• Knowledge of planning procedures and data protection.

Responsibilities

• Validate and register planning applications.
• Handle incoming correspondence and public inquiries.
• Support planning appeals and maintain databases.

Skills

Customer Service

Communication

Interpersonal Skills

Time Management

Education

5 GCSEs (Grade 4/C or above)

Tools

MS Office

GIS

Planning Software

Job description

Planning Support Officer Summary

Location: EX31 1DG
Service Area: Planning, Housing & Health
Contract End Date: 22 August 2025
Pay Type: PAYE
Selection: CV & Interview required

Purpose of the Role

To provide administrative and customer service support for the Development Management (DM) service, including registering planning applications, validating submissions, and supporting planning officers in delivering a high-quality service.

Key Responsibilities

• Validate and register planning applications, ensuring fees and documentation meet national and local standards.

• Handle incoming correspondence and respond to public inquiries in a helpful and legally compliant manner.

• Maintain accurate records using planning and GIS systems.

• Support consultations and notifications to neighbours and statutory bodies.

• Assist with producing planning reports, agendas, and local newspaper notices.

• Support planning appeals and maintain enforcement and application databases.

• Perform administrative tasks such as scanning, printing, and linking documents.

• Conduct land charge and property history searches.

• Promote excellent customer service and contribute to continuous improvement.

Skills & Experience Required

• Minimum 1 year in a support or customer service role.

• 5 GCSEs (Grade 4/C or above) including English and Maths.

• Proficiency in MS Office and planning software; experience with GIS and mapping tools preferred.

• Knowledge of planning procedures, data protection, and basic finance (invoicing, fee reconciliation).

• Strong communication and interpersonal skills.

• Ability to manage workload independently and meet tight deadlines.

Work Environment & Expectations

• Hybrid work setup with performance-driven culture.

• Expected to work flexibly between 9am and 5pm.

• High emphasis on teamwork, accuracy, initiative, and customer care.