IT Support Officer

TN United Kingdom; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A growing public sector organisation in Canary Wharf is seeking an IT support professional to join their fully remote team. This role offers on-the-job training and development opportunities, focusing on core IT support tasks while allowing involvement in automation and security projects. Ideal for those looking to advance their IT career.

Qualifications

• Significant experience in IT support roles.
• Proven ability to deliver excellent customer service.
• Skilled in diagnosing and resolving hardware/software issues.

Responsibilities

• Provide 1st and 2nd line IT support.
• Perform helpdesk tasks like password resets and troubleshooting.
• Contribute to projects in automation and security.

Skills

IT Service Desk operations

Hardware/software configurations

Microsoft Windows 10

Active Directory administration

Communication skills

Detail-oriented

Tools

Microsoft Office applications

Job description

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**FULLY REMOTE (OCCASIONAL TRAVEL)**

This is an opportunity to join a growing public sector organisation based in Canary Wharf, dedicated to delivering impactful services. Over the past three years, the organisation has grown from 50 to over 500 users, making this an exciting time to get involved. As part of a collaborative team, you’ll receive on-the-job training and continuous development, with a clear path for career progression. This is an ideal role for someone looking to build a career in IT.

You’ll be responsible for providing 1st and 2nd line support, including helpdesk tasks like password resets and basic troubleshooting. Around 80% of your time will be spent on core IT support, working with technologies like Active Directory, Windows 10/11, and Microsoft Teams, while the remaining 20% will involve learning and contributing to projects in automation, security, and the Microsoft Power Platform.

Knowledge and Skills

• Understanding of IT Service Desk operations and best practices.
• Strong knowledge of hardware/software configurations and troubleshooting.
• In-depth experience with Microsoft Windows 10 and newer client operating systems.
• Ability to accurately record and interpret user information to resolve issues.
• Active Directory administration (password resets).
• Excellent communication skills to explain technical concepts in accessible terms.
• Detail-oriented with a strong focus on documentation and customer interaction records.

Experience

• Significant experience in IT support roles.
• Proven ability to deliver excellent customer service with patience and professionalism.
• Proficient in Microsoft Office applications.
• Skilled in diagnosing and resolving both hardware and software issues.