Service Administration Support Officer

NHS; Swansea; On-site; GBP 24,000 - 27,000; Full time

Job summary

An exciting opportunity awaits you in a dynamic and innovative nurse-led service that supports asylum seekers. Join a forward-thinking healthcare team where you'll play a vital role in promoting health and well-being. This position offers a nurturing environment focused on professional development and innovation. As part of one of the largest healthcare groups in the UK, you will benefit from extensive training opportunities while enjoying the beautiful surroundings of Swansea. If you're passionate about making a difference in people's lives, this role is perfect for you.

Qualifications

• Experience handling confidential matters and sensitive data.
• Understanding of information governance protocol and confidentiality.

Responsibilities

• Provide administrative support for the Health Access Team.
• Communicate with all professional levels and the public.

Skills

Good communication skills

Problem-solving

Leadership within admin roles

Ability to work independently

Team flexibility

Education

Level 3 qualification (e.g., NVQ/QCF or RSA 111)

Business administration qualification

Tools

IT packages

Filing/data systems

Job description

Job summary

An exciting opportunity has arisen for an administration support officer to join the Health Access Team for asylum seekers within Swansea Bay University Health Board.

The Health Access Team is a dynamic and innovative nurse-led service. It provides a holistic, person-centred approach in assessing an individual's physical and emotional well-being. The team promotes healthy behaviours and delivers public health services. It signposts and refers to services, voluntary support, and translated health information. The team advocates for individuals and represents the needs of asylum seekers in various strategic forums.

The team promotes a nurturing, supportive environment to ensure staff will thrive and reach their full potential within the service.

Innovation and opportunities for professional development are encouraged within the framework of local, national, and international policies.

Main duties of the job

Please see the attached job description and person specification for a detailed outline of the job requirements. These are available bilingually, in English and Welsh.

About us

We believe staff are our best asset, and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the largest healthcare groups in the UK, we offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse, doctor, or specialist in health sciences/therapy, or you may have skills in support services — we have a role for you.

There are also apprenticeships, work placements, and volunteering roles available.

We are an inclusive employer and welcome applications from everyone regardless of sex, religion or belief, race, age, sexual orientation, gender identity, pregnancy, maternity leave, marital status, or disability.

Our values — Caring For Each Other, Working Together, and Always Improving — underscore our commitment to equality.

If you seek excellent career and training opportunities while living near some of Europe's most spectacular scenery, with the benefits of a thriving, cosmopolitan city — look no further.

The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.

Details

Date posted: 09 May 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,433 to £26,060 per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 130-AC060-0525

Job locations: Central clinic, 21 Orchard Street, Swansea, SA1 5AT

Job description

You will find a full job description and person specification attached within the supporting documents or click "Apply now" to view in Trac.

Person Specification

Qualifications

• Essential: Level 3 qualification eg NVQ/QCF or RSA 111 (or equivalent).
• Desirable: Business administration qualification.

Knowledge

• Essential: Understanding of information governance protocol and confidentiality; knowledge of organisational policies, procedures, and IT packages; working knowledge of filing/data systems including record management/destruction.
• Desirable: Advanced skills in word processing, spreadsheets, and presentations.

Experience

• Essential: Experience handling confidential matters and sensitive data; communicating with all professional levels and the public; demonstrating administrative experience.
• Desirable: Administering finance systems; working in an NHS environment.

Aptitude and abilities

• Essential: Good communication skills, problem-solving, leadership within admin roles, ability to work independently and under pressure, team flexibility.
• Desirable: Welsh language skills levels 1-5.

Additional notes

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a DBS check. Applications from those needing Skilled Worker sponsorship are welcome; further info available on the UK Visas and Immigration website. Applicants must present criminal record certificates from any country of residence over 12 months in the past 10 years.