Planning & Scheduling Coordinator

Lloyd's Register; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Fixed-term contract

Development programmes

Job summary

Lloyd's Register is seeking a Planning & Scheduling Coordinator based in Glasgow. You will handle a broad range of admin tasks with a focus on scheduling, rescheduling, and reallocations to ensure efficient service delivery.

You will work to maintain local knowledge of clients and locations, manage exceptions, and coordinate with teams to meet KPI targets while adhering to standards.

Qualifications

• Min 2 years of experience in an office administrative environment.
• Experience with SAP By Design and Salesforce would be beneficial but not essential.

Responsibilities

• Develop and maintain local knowledge of clients, locations, and surveyors to improve planning.
• Handle exceptions such as reschedules and reallocations to minimise disruption.
• Evaluate scheduling options to meet client needs and organisational goals.
• Act as primary client contact to resolve issues and ensure satisfaction.
• Manage scheduling requests to completion and monitor KPI targets.
• Ensure adherence to global planning standards and processes.
• Support smooth handover of tasks between teams to avoid gaps.
• Undertake all Administrator duties as required.

Skills

Office administration

SAP By Design

Salesforce

Tools

SAP By Design

Salesforce

Job description

Planning & Scheduling Coordinator

The Planning & Scheduling Coordinator is responsible for handling a wider range of administrator jobs with a focus on managing exceptions, such as rescheduling and reallocation. This role includes all responsibilities of the Administrator role, with additional focus areas to ensure effective and efficient service delivery.

Lloyd’s Register

Fixed term contract – 1 year

Location: - Glasgow, UK

What We’re Looking For

The Planning & Scheduling Coordinator is responsible for handling a wider range of administrator jobs with a focus on managing exceptions, such as rescheduling and reallocation. This role includes all responsibilities of the Administrator role, with additional focus areas to ensure effective and efficient service delivery.

What We Offer You

• The opportunity to work for an organization that has a clear sense of purpose is value driven and helps colleagues to develop professionally and personally through our range of people’s development programmes.
• A Fixed term contract of 1 year

The role

Enhanced Local Knowledge:

Develop and maintain deep local knowledge of clients, locations, and surveyors to improve planning and scheduling efficiency; ability to use this knowledge to provide more accurate and effective scheduling solutions.

Exception Management:

Experience in managing exceptions, such as reschedules and reallocations by acting as the focal point for handling exceptions and challenges, ensuring minimal disruption to service delivery.

Optimal Solutions:

Take on more responsibility for finding the best solutions for clients and LR evaluating various options and making decisions that align with client needs and organizational goals.

Client Contact:

Serve as the primary point of contact for clients to work through exceptions and challenges, communicating effectively with clients to resolve issues and ensure their satisfaction.

Request Management:

Manage Planning & Scheduling Requests to completion, ensuring they meet proposed KPI targets including monitoring and tracking requests to ensure timely and accurate execution of requests.

Adherence to Standards:

Ensure compliance with global standards and processes in all planning and scheduling activities by maintaining high levels of accountability and performance in adhering to these standards.

Client Centricity:

Responsible for identifying customer needs and taking timely steps to maintain positive experiences. Promote a client-centricity culture, focusing on a positive and consistent client journey.

Ownership Handover:

Ensure smooth and clear handover of tasks between teams during process cycle. Follow RACI document and clearly communicate transition points to avoid any task overlapping or gaps in ownership.

Administrator Activities:

Undertake all responsibilities of the Administrator role necessary to fulfill responsibilities.

What You Bring

• Experience in SAP By Design and Salesforce would be beneficial but not essential.
• Min 2 years of experience in an office administrative environment.