Planning & Scheduling Coordinator

Lloyd's Register Applied Technology Group; Glasgow; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Lloyd’s Register is seeking a Planning & Scheduling Coordinator for a 1-year fixed-term contract in Glasgow, UK. The role focuses on handling exceptions, rescheduling and reallocations to maintain efficient service delivery.

Develop local knowledge of clients and locations, manage requests to KPI targets, and ensure adherence to global standards while delivering a positive client journey.

Qualifications

• Min 2 years of experience in an office administrative environment.
• Experience with SAP By Design and Salesforce would be beneficial but not essential.

Responsibilities

• Develop and maintain deep local knowledge of clients, locations, and surveyors to improve planning and scheduling efficiency.
• Manage exceptions, such as reschedules and reallocations, acting as the focal point for handling challenges.
• Find the best scheduling solutions aligned with client needs and LR goals.
• Serve as the primary point of contact for clients to resolve exceptions and ensure satisfaction.
• Manage scheduling requests to completion, monitoring KPI targets for timely execution.
• Adhere to global standards and processes in all planning and scheduling activities.
• Promote a client-centric culture and maintain a positive client journey.
• Ensure smooth handover of tasks between teams following the RACI model.
• Undertake all administrator activities necessary to fulfill responsibilities.

Skills

Exception management

Planning & scheduling

Client liaison

Tools

SAP By Design

Salesforce

Job description

Lloyd’s Register

Fixed term contract – 1 year

Location: -Glasgow,UK

Whatwe’relooking for

The Planning & Scheduling Coordinatoris responsible forhandling a wider range of administrator jobs with a focus on managing exceptions, such asreschedulingandreallocation. This role includes all responsibilities of the Administrator role, withadditionalfocus areas to ensure effective and efficient service delivery.

What we offer you

The opportunity to work for an organization that has a clear sense of purpose is value driven and helps colleagues to develop professionally and personally through our range ofpeople’sdevelopment programmes.

A Fixed term contract of 1 year

Therole

Enhanced Local Knowledge: Develop andmaintaindeep local knowledge of clients, locations, and surveyors to improve planning and scheduling efficiency; ability to use this knowledge to provide moreaccurateand effective scheduling solutions.

Exception Management: Experience in managing exceptions, such as reschedules and reallocations by acting as the focal point for handling exceptions and challenges, ensuring minimal disruption to service delivery.

Optimal Solutions: Take on more responsibility for finding the best solutions for clients and LR evaluatingvarious optionsand making decisions that align with client needs and organizational goals.

Client Contact:Serve as the primary point of contact for clients to work through exceptions and challenges, communicating effectively with clients to resolve issues and ensure their satisfaction.

Request Management: Manage Planning & Scheduling Requests to completion, ensuring they meet proposed KPI targets including monitoring and tracking requests to ensuretimelyandaccurateexecution of requests.

Adherence to Standards: Ensure compliance with global standards and processes in all planning and scheduling activities bymaintaininghigh levelsof accountability and performance in adhering to these standards.

Client Centricity:Responsible foridentifyingcustomer needs and takingtimelysteps tomaintainpositive experiences.Promote a client-centricityculture, focusing on a positive and consistent client journey.

Ownership Handover: Ensure smooth and clear handover of tasks between teams during process cycle.Follow RACI document and clearly communicate transition points to avoid any taskoverlappingor gaps in ownership.

Administrator Activities:Undertake all responsibilities of the Administrator role necessary to fulfill responsibilities.

What you bring

Experience in SAP By Design and Salesforce would be beneficial but not essential.

Min 2yearsof experiencein an office administrative environment.

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