Planning & Scheduling Coordinator

Lloyd's Register Group; Glasgow; Hybrid; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Hybrid work model (2 days in office)

People development programmes

Job summary

Lloyd’s Register is seeking a Planning & Scheduling Coordinator for a fixed term 1-year contract in Glasgow, UK. The role focuses on handling scheduling exceptions and reallocations while coordinating with clients and surveyors to ensure smooth service delivery.

The position is hybrid, requiring two days in the office per week, with opportunities to develop professionally through LR’s development programmes. Prior experience with SAP By Design and Salesforce is advantageous.

Qualifications

• Experience with SAP By Design and Salesforce would be beneficial but not essential.
• Min 2 years of experience in an office administrative environment.

Responsibilities

• Develop and maintain deep local knowledge of clients, locations, and surveyors to improve scheduling efficiency.
• Manage exceptions such as reschedules and reallocations, acting as the focal point to minimise service disruption.
• Find the best solutions for clients and LR by evaluating options and aligning with organisational goals.
• Serve as the primary point of contact for clients to resolve issues and ensure satisfaction.
• Manage Planning & Scheduling Requests to completion, monitoring KPI targets and timely execution.

Skills

Planning & Scheduling

Exception Management

Client liaison

Tools

SAP By Design

Salesforce

Job description

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Lloyd’s Register
Fixed term contract – 1 year

Location: -Glasgow,UK

Whatwe’relooking for

The Planning & Scheduling Coordinatoris responsible forhandling a wider range of administrator jobs with a focus on managing exceptions, such asreschedulingandreallocation. This role includes all responsibilities of the Administrator role, withadditionalfocus areas to ensure effective and efficient service delivery.

What we offer you

A Fixed term contract of 1 year

• This is a hybrid role that requires working from the office two days per week

The opportunity to work for an organization that has a clear sense of purpose is value driven and helps colleagues to develop professionally and personally through our range of people’s development programmes.

Therole

Enhanced Local Knowledge: Develop andmaintaindeep local knowledge of clients, locations, and surveyors to improve planning and scheduling efficiency; ability to use this knowledge to provide moreaccurateand effective scheduling solutions.

Exception Management: Experience in managing exceptions, such as reschedules and reallocations by acting as the focal point for handling exceptions and challenges, ensuring minimal disruption to service delivery.

Optimal Solutions: Take on more responsibility for finding the best solutions for clients and LR evaluatingvarious optionsand making decisions that align with client needs and organizational goals.

Client Contact:Serve as the primary point of contact for clients to work through exceptions and challenges, communicating effectively with clients to resolve issues and ensure their satisfaction.

Request Management: Manage Planning & Scheduling Requests to completion, ensuring they meet proposed KPI targets including monitoring and tracking requests to ensuretimelyandaccurateexecution of requests.

Adherence to Standards : Ensure compliance with global standards and processes in all planning and scheduling activities bymaintaininghigh levelsof accountability and performance in adhering to these standards.

Client Centricity:Responsible foridentifyingcustomer needs and takingtimelysteps tomaintainpositive experiences.Promote a client-centricityculture, focusing on a positive and consistent client journey.

Ownership Handover: Ensure smooth and clear handover of tasks between teams during process cycle.Follow RACI document and clearly communicate transition points to avoid any taskoverlappingor gaps in ownership.

Administrator Activities:Undertake all responsibilities of the Administrator role necessary to fulfill responsibilities.

What you bring

Experience in SAP By Design and Salesforce would be beneficial but not essential.

Min 2yearsof experiencein an office administrative environment.

About us

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at [e-mail] and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacanciesoffering an interview to disabled people who meet the minimum criteriafor the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-termhealth condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. ( Group entities ).