Planning & Building Control Service Delivery Officer

Leicestershire County Council; Nottingham; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Nottingham City Council is looking for a Service Delivery Officer to join the Planning and Building Control Support Team in Nottingham. The role provides high-quality administrative and operational support to planning and building control officers, clients and stakeholders, contributing to efficient, compliant services.

You will handle a range of enquiries, maintain records in specialist systems, assist with applications, and help drive service improvements while working in a hybrid arrangement

Qualifications

• Experience in administrative, customer service or operational support in a busy office.
• Experience managing customer enquiries, investigating issues and giving clear, professional advice.
• Strong organisation skills with ability to prioritise competing demands and manage multiple workstreams.
• Experience maintaining accurate records and working with case management or document management systems.
• Good working knowledge of Microsoft Office and confidence using digital systems.
• Ability to communicate effectively with a wide range of stakeholders including the public, colleagues, elected members, developers and external partners.

Responsibilities

• Provide high quality administrative and operational support to planning and building control officers, customers, developers, agents, councillors and other stakeholders.
• Manage a wide range of enquiries, maintain accurate records within specialist systems, support progression of planning and building control applications, and ensure services are delivered efficiently and in line with statutory requirements.
• Contribute to service improvement projects, support performance monitoring, develop expertise in planning and building control processes, and mentor colleagues.
• Help ensure residents, businesses and developers receive an effective and customer focused service.

Skills

Administrative experience

Customer enquiries handling

Organisation & multi-tasking

Records management

Microsoft Office & digital systems

Stakeholder communication

Job description

Nottingham City Council is looking for a Service Delivery Officer to join the Planning and Building Control Support Team in Nottingham. The role provides high-quality administrative and operational support to planning and building control officers, clients and stakeholders, contributing to efficient, compliant services.

You will handle a range of enquiries, maintain records in specialist systems, assist with applications, and help drive service improvements while working in a hybrid arrangement