Planning & Building Control Service Delivery Officer

Nottingham City Council; East Midlands; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Nottingham City Council is seeking a Service Delivery Officer to join the Planning and Building Control Support Team in Nottingham. The role provides administrative and operational support to planning officers, building control officers, customers and developers, handling enquiries and maintaining records in specialist systems.

You will help progress planning and building control applications, contribute to service improvements, and support colleagues with a commitment to delivering a

Qualifications

• Experience in administrative, customer service or operational support in a busy office.
• Experience managing customer enquiries and providing clear, professional guidance.
• Strong organisational skills to prioritise competing demands and manage multiple workstreams.
• Experience maintaining accurate records with case/digital management systems.
• Good working knowledge of Microsoft Office and digital systems.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Provide high quality administrative and operational support to planning and building control.
• Manage a wide range of enquiries and maintain accurate records in specialist systems.
• Support progression of planning and building control applications.
• Contribute to service improvement projects and performance monitoring.
• Mentor and support colleagues as needed.

Skills

Administrative experience

Customer service

Organisational skills

Record keeping

Microsoft Office

Stakeholder communication

Job description

Nottingham City Council is seeking a Service Delivery Officer to join the Planning and Building Control Support Team in Nottingham. The role provides administrative and operational support to planning officers, building control officers, customers and developers, handling enquiries and maintaining records in specialist systems.

You will help progress planning and building control applications, contribute to service improvements, and support colleagues with a commitment to delivering a