Service Delivery Officer L3 - Planning & Building Control

Golearnleicestershire; East Midlands; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Generous pension scheme

Competitive pay & leave entitlement

Job summary

Nottingham City Council invites applications for a Service Delivery Officer to join the Planning and Building Control Support Team. This hybrid role is based at Loxley House, Nottingham, NG2 3NG, with a starting salary of £27,709 per annum, rising to £28,608, pro-rata for part-time.

You will provide admin and operational support to planning and building control officers, manage enquiries, maintain records in specialist systems, and help progress planning applications while ensuring statutory

Qualifications

• Experience in administrative or customer service roles within a busy office.
• Experience handling enquiries with clear, professional guidance.
• Good record keeping and use of digital systems.

Responsibilities

• Provide administrative and operational support to planning/building control teams.
• Manage enquiries and maintain records in specialist systems.
• Support progression of planning and building control applications.
• Contribute to service improvement and performance monitoring.

Skills

Administrative experience

Customer service experience

Organisational skills

Record keeping

Microsoft Office

Stakeholder communication

Tools

Microsoft Office

Job description

Contract Type: Permanent

Working Hours: 9am - 5pm

Worker Type: Hybrid Worker

Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level three) per annum (pro-rata for part-time)

Location: Loxley House, Station Street, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We are looking for a Service Delivery Officer to join our Planning and Building Control Support Team. This is an exciting opportunity to play a key role in supporting the delivery of statutory planning and building control services within a busy local authority environment.

As part of the team, you will provide high quality administrative and operational support to planning officers, building control officers, customers, developers, agents, councillors and other stakeholders. You will manage a wide range of enquiries, maintain accurate records within specialist systems, support the progression of planning and building control applications, and help ensure that services are delivered efficiently and in line with statutory requirements.

The role also provides opportunities to contribute to service improvement projects, support performance monitoring, develop expertise in planning and building control processes, and assist with mentoring and supporting colleagues. Working at the heart of service delivery, you will help ensure residents, businesses and developers receive an effective and customer focused service.

About You

The ideal candidate will have:

• Experience of working in an administrative, customer service or operational support role within a busy office environment.
• Experience of managing customer enquiries, investigating issues and providing clear, accurate and professional advice and guidance.
• Strong organisational skills with the ability to prioritise competing demands and manage multiple workstreams simultaneously.
• Experience of maintaining accurate records and working with case management, document management or other business systems.
• Good working knowledge of Microsoft Office applications and confidence using a range of digital systems.
• The ability to communicate effectively with a wide range of stakeholders, including members of the public, colleagues, elected members, developers and external partners.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional informationfor applicants page.

For informal enquiriesplease contact Amaliya Scarffe by email [e-mail]

Closing Date: 9th November 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: 17th and 18th November

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.