Service Delivery Officer L3 - Planning & Building Control

Leicestershire County Council; Nottingham; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Nottingham City Council is looking for a Service Delivery Officer to join the Planning and Building Control Support Team in Nottingham. The role provides high-quality administrative and operational support to planning and building control officers, clients and stakeholders, contributing to efficient, compliant services.

You will handle a range of enquiries, maintain records in specialist systems, assist with applications, and help drive service improvements while working in a hybrid arrangement

Qualifications

• Experience in administrative, customer service or operational support in a busy office.
• Experience managing customer enquiries, investigating issues and giving clear, professional advice.
• Strong organisation skills with ability to prioritise competing demands and manage multiple workstreams.
• Experience maintaining accurate records and working with case management or document management systems.
• Good working knowledge of Microsoft Office and confidence using digital systems.
• Ability to communicate effectively with a wide range of stakeholders including the public, colleagues, elected members, developers and external partners.

Responsibilities

• Provide high quality administrative and operational support to planning and building control officers, customers, developers, agents, councillors and other stakeholders.
• Manage a wide range of enquiries, maintain accurate records within specialist systems, support progression of planning and building control applications, and ensure services are delivered efficiently and in line with statutory requirements.
• Contribute to service improvement projects, support performance monitoring, develop expertise in planning and building control processes, and mentor colleagues.
• Help ensure residents, businesses and developers receive an effective and customer focused service.

Skills

Administrative experience

Customer enquiries handling

Organisation & multi-tasking

Records management

Microsoft Office & digital systems

Stakeholder communication

Job description

Contract Type: Fixed Term - 12 Months

Working Hours: 9am - 5pm

Worker Type: Hybrid Worker

Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level three) per annum (pro-rata for part-time)

Location: Loxley House, Station Street, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council .

About the Role

We are looking for a Service Delivery Officer to join our Planning and Building Control Support Team. This is an exciting opportunity to play a key role in supporting the delivery of statutory planning and building control services within a busy local authority environment.

As part of the team, you will provide high quality administrative and operational support to planning officers, building control officers, customers, developers, agents, councillors and other stakeholders. You will manage a wide range of enquiries, maintain accurate records within specialist systems, support the progression of planning and building control applications, and help ensure that services are delivered efficiently and in line with statutory requirements.

The role also provides opportunities to contribute to service improvement projects, support performance monitoring, develop expertise in planning and building control processes, and assist with mentoring and supporting colleagues. Working at the heart of service delivery, you will help ensure residents, businesses and developers receive an effective and customer focused service.

About You

The ideal candidate will have:

• Experience of working in an administrative, customer service or operational support role within a busy office environment.
• Experience of managing customer enquiries, investigating issues and providing clear, accurate and professional advice and guidance.
• Strong organisational skills with the ability to prioritise competing demands and manage multiple workstreams simultaneously.
• Experience of maintaining accurate records and working with case management, document management or other business systems.
• Good working knowledge of Microsoft Office applications and confidence using a range of digital systems.
• The ability to communicate effectively with a wide range of stakeholders, including members of the public, colleagues, elected members, developers and external partners.

You can find the job description for this post .

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the for applicants page.

For informal enquiries please contact Amaliya Scarffe by email at