Planning Administrator - No-Access Repairs & Data Focus

LiveWest; Exeter; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Annual leave 26–30 days

Pension contributions

Health benefits

Learning and development

Family support

Wellbeing programs

Cycle to work

Volunteer days

Job summary

LiveWest is seeking an Administrator - Planning to join our Planning team in the Exeter/ Weston-super-Mare area. You will process no-access repair cases in Civica, collaborate with multiple departments, and support planning with essential administrative duties.

The role requires strong administrative skills, attention to detail, data entry experience, and excellent communication. Hybrid working is offered with 2–3 days in the office, and the role is full-time and permanent.

Qualifications

• Excellent administrative skills.
• Good attention to detail.
• Data entry experience.
• Customer service experience.
• Strong verbal and written communication skills.
• Experience using IT software including Outlook, Excel, and Teams.

Responsibilities

• Process no access cases on Civica from start to finish with precision.
• Collaborate with Customer Services, Enforcement, Housing and Planning.
• Support Planning team with essential admin tasks.
• Understand and apply legislation around no access repairs.
• Keep process and system knowledge up to date and compliant.
• Ensure contact details are accurate and investigate booking issues.
• Deliver a customer-focused service with high accuracy and efficiency.
• Report daily on no access KPIs and trends using Excel.
• Engage with customers and colleagues about access for repairs.

Skills

Administrative skills

Attention to detail

Data entry

Customer service

Communication (oral & written)

IT software (Outlook, Excel, Teams)

Tools

Outlook

Excel

Microsoft Teams

Job description

LiveWest is seeking an Administrator - Planning to join our Planning team in the Exeter/ Weston-super-Mare area. You will process no-access repair cases in Civica, collaborate with multiple departments, and support planning with essential administrative duties.

The role requires strong administrative skills, attention to detail, data entry experience, and excellent communication. Hybrid working is offered with 2–3 days in the office, and the role is full-time and permanent.